Dermatology Clinical Nurse Liaison

Shoppers Drug Mart; Mississauga; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

Shoppers Drug Mart is seeking a Field Clinical Nurse Liaison to coordinate patient care in a hybrid setting. This role involves educating patients on therapies, managing appointments, and ensuring quality outcomes. Ideal candidates will have a BScN and significant clinical experience, particularly in Dermatology.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• Licensed Registered Nurse with unrestricted status.
• Five or more years direct clinical experience in Dermatology.
• CPR certification required.

Responsibilities

• Coordinate patients’ access to prescribed therapy.
• Provide in-clinic training and individual/group education sessions.
• Manage patient appointments and adherence to care plans.

Skills

Patient education

Communication

Problem-solving

Organization

Bilingual (French & English)

Education

BScN preferred

Registered Nurse designation

Tools

Microsoft applications

Web-based applications (EMR)

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Basic Function

Working in a hybrid setting on the Specialty Health Network (SHN) Support Program, the Field Clinical Nurse Liaison will be a primary point of contact to the assigned primary health care provider(s) (HCP). In addition, the Clinical Nurse Liaison is responsible for coordinating patients’ access to their prescribed therapy, and ensuring flawless customer service for the patients and HCPs. The Clinical Nurse Liaison will deliver thorough expert communication and problem-solving skills to provide patients with available resources, and quality outcomes related to their therapy.

Nature and Scope

The Clinical Nurse Liaison will maintain a patient case load and will be providing care, not limited to disease state education, molecule education and training to patients and caregiver(s), medication reimbursement coordination, service coordination, in-clinic and telephone support, monitoring of adherence, where required, and side effect management. Building strong working relationships, collaboration, effective communication, and attention to detail both internally and externally are key responsibilities to meet specific team and business objectives. In addition, the Clinical Nurse Liaison will attend pre-booked internal and external training sessions, complete self-learning assignments and independent studies while adhering to Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

Principal Accountabilities

• Responsible for assigned HCP case load related to navigating and coordinating care requirements for their patients, including assisting the patient with access to medication
• Act as the primary resource & point of contact for patients, physicians, health care professionals and other key stakeholders.
• Coordinates & facilitates the patient care plan from enrollment and throughout therapy
• Provide status updates thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly
• Provide in-clinic training & build relationships on behalf of the program
• Conduct individual and group patient education sessions based on specific needs.
• Administer medications as required in a clinical setting and perform minor procedures under the direction of the physician in accordance with provincial regulatory requirements.
• Manage and schedule patient appointments to support care plan adherence as required.
• Address disease state and product-related inquiries.
• Work collaboratively with the pharmaceutical company representatives
• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
• Demonstrate commitment to Continuous Quality Improvement
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
• Assume responsibility for personal and professional development
• Navigation of pharmacy dispensing and care coordination
• Other responsibilities as required by Specialty Health Network

Qualifications, Specific Skills and/or Competencies:

• Licensed Registered Nurse with a current, unrestricted status in the province of employment. BScN preferred, however, a combination of experience and education will be considered
• Five or more years direct clinical experience in Dermatology, including experience with biologic specialty medications biologic experience and chronic disease management is an asset, specialty biologic experience is strongly preferred
• CPR certification required
• Confident in delivering health education, including but not limited to patient self-injection training.
• Ability to work autonomously with little supervision
• Knowledge of case management processes, recent experience with Patient Support Programs (PSP) preferred
• Demonstrated customer/account focus and consistently deliver on the SHN Support Program value proposition
• Fluently bilingual in both written and spoken languages is an asset (French & English)
• Strong telephony skills
• Strong organizational and problem-solving skills with attention to detail
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking, and decision making
• Ability to demonstrate understanding of Specialty Health Network policies, legal considerations, and professional ethics
• Proficiency of computer skills not limited to : Microsoft applications and web based applications (EMR)
• Ability to adapt to a changing environment
• Commitment to the principle of quality client-centered service delivery
• Knowledge of theory and implementation of Continuous Quality Improvement processes
• Must be able to establish and maintain a secure home office environment in accordance with company security policies and procedures
• Holding a valid driver’s license and access to an insured personal vehicle

Education (check education required for position)

This position requires a University degree

Discipline: BScN preferred

This position requires a designation in good standing with an unrestricted license to practice.

Designation: Registered Nurse

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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