Deputy Director, Business Intelligence

UNICEF Canada; Toronto; Hybrid; CAD 115,000 - 130,000; Full time

Job summary

Join a forward-thinking organization as the Deputy Director of Business Intelligence, where you will spearhead the data strategy to enhance fundraising efforts and supporter engagement. In this pivotal role, you'll lead the development of innovative analytics solutions and optimize CRM systems, ensuring data-driven decision-making across the organization. This dynamic position offers the chance to work in a flexible-hybrid environment, fostering a culture of collaboration and continuous improvement. If you're passionate about leveraging data for social impact and thrive in a mission-driven setting, this opportunity is perfect for you.

Benefits

Extended Health/Dental benefits

Wellness Account

Employer match contributions to Pension Plan

Parental leave top-up

Flexible-hybrid work environment

Minimum 3 weeks of annual vacation

Employee wellness days

Discounted gym membership

Employee Assistance Program

Access to global learning platform

Qualifications

• 7+ years in data architecture and analytics, preferably in nonprofits.
• Expertise in CRM systems and data strategy development.
• Strong command of Power BI and predictive analytics.

Responsibilities

• Lead UNICEF Canada’s data strategy and analytics initiatives.
• Manage CRM systems and ensure data quality and governance.
• Develop and mentor a high-performing Business Intelligence team.

Skills

Data Strategy

Analytics

CRM Systems

Microsoft Power BI

Predictive Analytics

SQL

Data Warehousing

ETL Pipelines

Data Privacy Compliance

Team Leadership

Education

Degree in Data Science

Master’s degree in Business Intelligence

Tools

Salesforce

Raiser’s Edge

Azure Data Factory

Snowflake

Job description

Get AI-powered advice on this job and more exclusive features.

(Instructions to apply at the bottom of posting)

Position Title:

• Deputy Director, Business Intelligence

Employment Type:

• Permanent, Full-time

Reports to:

• Vice President, Technology

Direct Reports:

• 4

Salary Range:

• $115,000 to $130,000 annually with benefits and 3 weeks paid vacation

Work Location:

• Toronto
• UNICEF Canada currently operates under a Flexible-Hybrid model that requires team members to attend the office at least 2 days/week.

The Opportunity

Reporting to the Vice President of Technology, the Deputy Director, Business Intelligence is a strategic and hands-on leader responsible for bringing our data strategy to life.

In this pivotal role, you’ll help shape and drive the organization’s data vision — ensuring we have the systems, tools, and insights needed to fuel fundraising growth and deepen supporter engagement.

You’ll also lead the development and management of our data strategy, optimize our CRM systems, and strengthen the data infrastructure — including data warehousing and visualization — to transform data into actionable intelligence.

Key Accountabilities

Data Strategy, Analytics & Innovation (45%)

• Lead the design, execution, and evolution of UNICEF Canada’s enterprise Data & Insight Strategy to support fundraising, operations, advocacy, and executive decision-making.
• Oversee data warehouse and Power BI platforms, ensuring performance, data quality, automation (ETL), and integration with core systems like CRM (Raiser’s Edge/Salesforce) and finance.
• Build and grow our predictive analytics and AI capabilities — including churn models, Lifetime Value (LTV) scoring, segmentation, and giving propensity forecasts — to inform strategy and optimize resource allocation.
• Develop a data roadmap aligned with organizational priorities, tracking milestones for improved reporting, AI models, and user adoption.
• Promote a culture of data literacy by creating training, guidelines, and support tools that empower teams to self-serve analytics and visualize data using Power BI.
• Ensure robust compliance with privacy laws (Law 25, PIPEDA), embedding governance, access control, and ethical data practices into all operations.
• Monitor trends in data science, AI, and nonprofit analytics, introducing innovative tools and methodologies to enhance supporter engagement and efficiency.
• Maintain a focus on data accuracy, completeness, and relevance to ensure consistent, high-quality insights.
• Lead UNICEF Canada’s CRM strategy, ensuring performance, integration, and data alignment across fundraising and supporter engagement functions.
• Drive CRM modernization, including current-state assessment, gap analysis, and planning for potential migration to Salesforce Nonprofit Cloud.
• Transform the CRM into a dynamic insights hub, enabling real-time reporting, supporter profiling, campaign tracking, and predictive analytics.
• Establish and enforce data quality programs and governance frameworks to ensure CRM accuracy, usability, and security.
• Collaborate with IT and business units to ensure full integration of the CRM with the data warehouse, financial systems, and digital platforms.
• Champion continuous improvement, collecting user feedback, benchmarking sector practices, and prioritizing feature enhancements.
• Maintain strategic oversight of CRM while aligning closely — but distinctly — with marketing automation tools.
• Define and track success metrics for CRM adoption, impact, and usability.

Team Leadership, Capacity Building & Operations (20%)

• Lead and develop a high-performing Business Intelligence & Data team, fostering a culture of innovation, collaboration, and delivery excellence.
• Set and monitor KPIs/OKRs for data performance, analytics timelines, user satisfaction, and platform health, ensuring transparency and accountability.
• Support team development through coaching and targeted growth plans in areas like advanced analytics, cloud architecture, AI/ML modeling, and nonprofit data strategy.
• Manage key vendor relationships, including CRM consultants, to ensure quality service and value for tools, consultants, and platforms.
• Deliver scalable, trusted data solutions to support cross-functional initiatives in fundraising, finance, digital, and operations.
• Partner with key internal teams, including Fundraising, Digital, Finance, Operations, and Executive, to align data strategies with organizational goals and priorities.
• Lead change management efforts to support user adoption of new data tools, systems, and practices

Additional Qualifications

• Degree in Data Science, Computer Science, Information Systems, or a related discipline (Note: Master’s degree or certifications in Business Intelligence, Analytics, or Data Engineering are considered strong assets)
• 7+ years of progressive experience in data architecture, analytics, and business intelligence roles, preferably in fundraising or nonprofit environments.
• Proven expertise in CRM systems (e.g., Raiser’s Edge NXT), including leading assessments, process mapping, and platform evaluations; experience with Salesforce Nonprofit Cloud is an asset.
• Advanced proficiency in Microsoft Power BI (data modeling, DAX, Power Query) and enterprise reporting governance.
• Strong understanding of data warehousing, ETL pipelines, and systems integration across platforms (CRM, finance, web, etc.).
• Hands-on experience with modern cloud-based data tools (e.g., Azure Data Factory, Synapse, Snowflake) preferred.
• Skilled in predictive analytics, segmentation, and statistical modeling, with familiarity in machine learning tools.
• Strong command of SQL and best practices for data transformation, quality assurance, and data governance.
• Knowledge of data privacy regulations, including Law 25 and PIPEDA, with a strong focus on ethical data use.
• Effective communicator with the ability to translate complex data insights into clear, actionable strategies for non-technical audiences, including executive leadership.
• Demonstrated ability to lead cross-functional projects, manage teams and vendors, and deliver results in a dynamic, fast-paced environment.
• Analytical and detail-oriented, with a mindset for innovation, continuous improvement, and driving impact.
• Adaptable and resilient, with strong leadership skills to navigate change and organizational transformation.

An Employer of Choice: What We Offer

A ROBUST COMPENSATION PACKAGE

• Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account
• Life, AD&D, & Long-Term disability insurance coverage
• Employer match contributions (5%) to a Group Pension Plan
• Access to parental leave top-up

A COMMITMENT TO WELLNESS

• Flexible-hybrid work environment to support the work-life integration needs of our team
• Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30)
• 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends
• Discounted rate for a GoodLife gym membership
• Access to an Employee and Family Assistance Program

A CULTURE OF LEARNING & GROWTH

• Access to a comprehensive global learning platform with over 1600 courses, webinars & resources
• Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
• Opportunities to access both local & global stretch assignments

AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE

• Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal
• Easily accessed by public transit and a short walk from several parking locations
• Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees

A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK

• Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
• You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to [e-mail] by Tuesday, May 20, 2025. Please include your salary expectations in your cover email and reference Deputy Director, Business Intelligence in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).

About UNICEF & UNICEF Canada

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we work to help children survive, defend their rights, keep them protected, healthy and educated, and give them a fair chance to fulfill their potential.

UNICEF Canada is one of 32 National Committees located in countries around the world. Our team exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at UNICEF Canada by 2x

Sign in to set job alerts for “Director Business Intelligence” roles.

Associate Director, Analytics & Insights

Director, Business Analytics and Insights

Director, CoE Business Intelligence and Reporting

Managing Director, Marketing Analytics & Data Science

Director of Analytics, Performance Intelligence

Director, Data Engineering and Analytics

Toronto, Ontario, Canada CA$182,000.00-CA$216,000.00 3 weeks ago

Managing Director, Marketing Analytics & Data Science

Director, Centre for Institutional Data and Enterprise Analytics

Toronto, Ontario, Canada CA$160,000.00-CA$170,000.00 2 weeks ago

Director, Insights, Analytics and Risk Transformation

Director of Data Science NLP, LLM and GenAI

Director, ML/AI, Analytics, Platforms & Solutions

Director, ML/AI, Analytics, Platforms & Solutions

Director, HR Total Rewards, Technologies & Analytics

Executive Director -- New Canadians Centre Peterborough

Business Intelligence Manager- Biopharma

Senior Manager, FC Data Management Information

Etobicoke, Ontario, Canada $94,400.00-$120,400.00 1 month ago

Manager, Business Insights & Analytics, Private Wealth

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.