Deputy COO, Canada — Senior VP, Operational Excellence

InforCapital; Toronto; Hybrid; CAD 200,000 - 220,000; Full time

Job summary

iCapital is seeking a Deputy Chief Operating Officer for Canada to lead the Operations and Investment Product Management team, driving regional execution and alignment with global priorities. This senior role reports to the global COO and coordinates cross-functional initiatives to improve efficiency and client satisfaction.

The successful candidate will excel at stakeholder management, operate in a matrixed and fast-paced environment, and collaborate with Client Solutions, Product Structuring,

Qualifications

• 12+ years in operations, business management, or program leadership.
• Experience across Canada markets preferred.
• Background in financial services or a similar complex environment.

Responsibilities

• Lead and coordinate operational initiatives across Canada.
• Ensure high client satisfaction and operational efficiencies across Canada teams.
• Work closely with the Client Solutions and Product Structuring teams in key business development activities.
• Partner with senior leaders in the region, especially in Client Services, Investor Relations, Fund Finance, Reporting and Governance, and Tax teams.
• Ensure regional alignment with global strategy, standards, and priorities.
• Support change management, process improvements, and cross-functional collaboration.

Skills

Leadership

Operations management

Cross-functional collaboration

Strategic thinking

Stakeholder management

Job description

iCapital is seeking a Deputy Chief Operating Officer for Canada to lead the Operations and Investment Product Management team, driving regional execution and alignment with global priorities. This senior role reports to the global COO and coordinates cross-functional initiatives to improve efficiency and client satisfaction.

The successful candidate will excel at stakeholder management, operate in a matrixed and fast-paced environment, and collaborate with Client Solutions, Product Structuring,