Department Supervisor: Full Time - Shawnessy

The Home Depot; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Department Supervisor to lead a dynamic team in delivering exceptional customer service and achieving sales goals. In this role, you'll inspire associates, manage performance, and ensure operational excellence. You'll also engage with customers and collaborate with store management to drive sales and maintain a well-organized department. This is a fantastic opportunity for those who thrive in a fast-paced environment and are looking to grow their career in a supportive and rewarding workplace. If you have a passion for leadership and customer service, this role is perfect for you.

Benefits

Health and Dental Benefits

Profit Sharing

Stock Purchase Plan

Paid Training

Career Development

Tuition Reimbursement

Qualifications

• 1-2 years experience as a supervisor leading teams.
• Excellent decision-making and problem-solving skills.

Responsibilities

• Lead and inspire associates to provide exceptional customer service.
• Manage associate performance through development and feedback.
• Ensure safety and asset protection standards are followed.

Skills

Leadership

Customer Service

Organizational Skills

Problem-Solving

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating, and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams, and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

1. Health and Dental Benefits for Full Time associates
2. Profit Sharing and Stock Purchase Plan
3. Paid Training & Career Development
4. Tuition Reimbursement
5. The Home Depot Values that inspire teamwork and camaraderie amongst department leaders and associates

What you will be doing:

1. Leading and inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge.
2. Ensuring department staffing levels meet business needs.
3. Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback.
4. Reviewing sales & other reports while working with the assistant manager to make recommendations for improvement on inventory, overhead organization, and cross merchandising in order to drive sales.
5. Maintaining 100% in stock and overhead organizational plans.
6. Investigating, resolving, and escalating customer issues as appropriate.
7. Communicating store sales, event, and promotional activities through rallies and weekly department meetings.
8. Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed.

What we are looking for:
Ability to work a flexible schedule; including days, evenings, and weekends. Excellent organizational, interpersonal, and customer service skills. Excellent decision-making ability and problem-solving skills. 1-2 years experience as a supervisor / leading teams.