Dental Receptionist/Dental Office Administrator

Dr. Seema Steffens Family and Cosmetic Dentistry; Mississauga; Sur place; CAD 38 000 - 46 000; Plein temps

Résumé du poste

Dr. Seema Steffens Family and Cosmetic Dentistry in Mississauga is seeking a friendly Dental Receptionist to join our patient‑focused team.

You will be the first point of contact, handling appointments, registrations, insurance verifications, billing and general inquiries to ensure a seamless patient experience. You will work closely with the dental team in a welcoming reception area, maintaining accurate records while delivering exceptional customer service and attention to detail in a Canadian

Qualifications

• Previous experience as a dental receptionist in a Canadian Dental Setting or in a similar role is strongly preferred, but not required.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using dental practice management software (Open Dental) is a plus.
• Knowledge of dental terminology and procedures is a plus.
• Attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills, both written and verbal.

Responsabilités

• Greet and welcome patients warmly at the practice entrance.
• Schedule, reschedule, and confirm appointments via phone, email or text.
• Register patients and verify insurance details and medical history.
• Verify insurance coverage, process claims, and provide cost estimates.
• Process payments, receipts, and assist with financial inquiries and payment plans.
• Answer inquiries about services, fees and procedures.
• Maintain a clean and organized reception area.
• Coordinate with the dental team to ensure smooth patient flow.
• Maintain confidential patient records and files.

Connaissances

Customer service

Organization

Communication

Outils

Open Dental

Description du poste

About Us:

Dr. Seema Steffens’ Dental Office is an established, reputable, and patient-focused dental practice committed to delivering the highest quality dental care in a warm and welcoming environment. Our dedicated team of dental professionals is seeking a Dental Receptionist to join our growing practice and contribute to our mission of improving smiles and oral health in our community.

Job Summary:

As a Dental Receptionist, you will be the first point of contact for our patients, creating a positive and friendly atmosphere in our reception area. You will play a critical role in ensuring a smooth patient experience by handling various administrative tasks and providing exceptional customer service.

Responsibilities:

• Greet and Welcome Patients: Warmly welcome patients as they arrive at the practice, ensuring they feel comfortable and valued.
• Appointment Scheduling: Efficiently manage the appointment schedule, including scheduling, rescheduling, and confirming appointments via phone, email, or text when required.
• Patient Registration: Collect and update patient information, insurance details, and medical history accurately.
• Insurance Verification: Verify patient insurance coverage, process insurance claims, estimates, and provide cost estimates to patients when needed.
• Billing and Payments: Process payments, post insurance payments, issue receipts, and assist patients with financial inquiries and payment plans.
• Answer Inquiries: Respond to patient inquiries via phone, email, text, or in person, providing information about our services, fees, procedures, and comprehensive approach to dentistry.
• Maintain a Clean and Organized Reception Area: Keep the reception area tidy and well-organized to create a welcoming environment.
• Coordinate with the Dental Team: Communicate effectively with the dental team to ensure a seamless patient flow and assist with any patient-related issues.
• Patient Records: Maintain confidentiality and accuracy of patient records and files.

Qualifications:

• Previous experience as a dental receptionist in a Canadian Dental Setting or in a similar role is strongly preferred, but not required.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using dental practice management software (Open Dental) is a plus.
• Knowledge of dental terminology and procedures is a plus.
• Attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills, both written and verbal.

We look forward to welcoming you to our team and working together to provide outstanding dental care to our patients.