Dental Receptionist

The Dental Centres; Whitchurch-Stouffville; On-site; CAD 35,000 - 48,000; Full time

Job summary

The Dental Centres is seeking a friendly Receptionist to join our on-site team across multiple locations in Ontario. You will greet patients, manage check-in/check-out, schedule appointments, and handle payments while coordinating with dental clinicians to ensure efficient operations.

The role emphasizes accurate record-keeping, professional phone etiquette, and clear communication with patients and staff. A positive, empathetic demeanor and ability to work in a fast-paced dental office are

Qualifications

• Experience scheduling and managing patient bookings efficiently.
• Familiarity with dental office procedures and patient flow.
• Professional phone etiquette with courteous, clear communication.
• Strong communication with patients and team members.
• Experience in front desk operations and administrative tasks.
• Knowledge of dental software and strong organizational skills.
• Education: secondary level required; further office/healthcare coursework is an asset.

Responsibilities

• Greet patients and manage check-in/check-out.
• Schedule and confirm appointments; maintain records.
• Process payments and coordinate with clinical staff.
• Answer inquiries and provide information on services.
• Update patient information and prepare forms.
• Support general office duties as needed.

Skills

Appointment Scheduling

Dental Office Procedures

Phone Etiquette

Communication Skills

Receptionist Duties

Office Administration

Education

Secondary School Diploma or Equivalent

Post-secondary in Office Administration or Healthcare Administration (Asset)

Tools

Dental Practice Management Software

Job description

Company Description

The Dental Centres is a patient-focused dental group with five locations across York, Durham, Brock, and Scugog regions. Our multidisciplinary team of dentists, hygienists, dental assistants, and support staff provides evidence-based care and individualized treatment plans to support long-term oral health. We offer a comprehensive range of services, including preventive care, cosmetic dentistry, teeth whitening, crowns, implants, dentures, wisdom teeth extractions, root canals, orthodontics, sleep apnea treatments, TMJ care, and full mouth reconstructions. Precise treatment planning and strong team collaboration are central to our philosophy, ensuring consistent, reliable outcomes. Led by Dr. Karim M. Nanji, who brings over 30 years of clinical experience, we maintain a supportive environment focused on quality care and professional growth.

Role Description

The Dental Receptionist is a full-time, on-site role that will require the candidate to work from some of the locations. This role is responsible for greeting patients, managing check-in and check-out procedures, and ensuring a welcoming, organized front desk environment. Day-to-day tasks include scheduling and confirming appointments, managing patient records, processing payments, and coordinating with clinical staff to maintain smooth operations. The Dental Receptionist will answer phone calls, respond to inquiries, and provide clear information about services, policies, and appointment availability. The role also includes handling administrative tasks such as updating patient information, preparing forms, and supporting the team with general office duties as needed.

Qualifications

• Candidates should possess strong skills in Appointment Scheduling and managing patient bookings efficiently.
• Candidates should possess an understanding of Dental Care environments and basic dental office procedures.
• Candidates should possess professional Phone Etiquette and the ability to manage high call volumes courteously.
• Candidates should possess clear and respectful Communication skills for interacting with patients and team members.
• Candidates should possess Receptionist Duties experience, including front desk operations and administrative tasks.
• Additional beneficial qualifications include experience in dental or medical office settings, familiarity with dental practice management software, attention to detail, and strong organizational skills.
• Secondary school diploma or equivalent required; post-secondary education in office administration, healthcare administration, or a related field is an asset.
• Ability to work on-site full time, maintain patient confidentiality, and demonstrate a professional, inclusive, and empathetic demeanor.