Dental Administrator - Montrose Dental

Montrose Dental; Niagara Falls; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Annual reviews

Competitive pay

Job summary

Montrose Dental in Niagara Falls is seeking a dental administrator to welcome patients, manage the schedule, and maintain records. The role requires at least 1 year in dental administration and experience with Open Dental dental software. The position offers a competitive wage and a supportive team environment.

Join us in a busy practice focused on patient care, with opportunities to grow and thrive in a community-focused setting. This is a replacement role with hours listed in the schedule.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with Open Dental software is an asset; dental software experience is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome patients on arrival and create a warm first impression.
• Optimize daily appointment scheduling to minimize gaps.
• Maintain accurate patient records and manage recalls.
• Answer calls and schedule, confirm, change or cancel appointments.
• Process referrals and organize patient records and charts.
• Address cancellations proactively to keep appointments.
• Handle billing, process payments, and submit insurance claims professionally.

Skills

Customer service

Scheduling

Communication

Patient onboarding

Tools

Open Dental

Dental software

Job description

Get to know us:

At Montrose Dental, our dental administrators play an essential role in creating a welcoming patient experience and keeping our practice running smoothly. Located in Niagara Falls, we’ve proudly served our community for over 25 years with compassionate, patient-focused care. We’re looking for an organized, personable team player who enjoys connecting with patients and contributing to a positive, supportive work environment where they can grow and thrive.

Schedule:

Monday: 8:30am - 3:30pm

Tuesday -Thursday: 10:00am - 6:00pm

Friday: 9:00am - 2:00pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$21-$26/hour depending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired
• Experience with Open Dental software is an asset, experience with dental software is required
• Clinical backgroundis considered anasset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.