Delivery Support Dispatcher: Orchestrate On-Time Deliveries

RONA; Kingston; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance

Annual salary review

Employee discounts

Telemedicine

Advancement opportunities

Community involvement

Training program

Student incentives

Job summary

RONA is seeking a Delivery Coordinator to organize schedules, routes and driver assignments while delivering excellent customer service in a busy retail environment. You will coordinate deliveries, check stock, communicate with procurement and drive smooth operations.

Ideal candidates excel in communication, multitasking, and teamwork, and can adapt to a fast-paced setting. Accommodation available if needed during interview; commitment to diversity and inclusion.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle pressure and multitask.
• Flexibility and sense of urgency to deal with the unexpected.
• Good judgment, sense of responsibility and organizational skills.
• Ability to work as part of a team in a noisy and distracting environment.
• Proficiency with standard office equipment.

Responsibilities

• Plan and coordinate delivery schedules, routes and driver assignments
• Act as the main point of contact for customers and internal teams regarding delivery services
• Advise on delivery capabilities, including lead times, product placement and specialized services
• Adjust orders, process changes and ensure accuracy of documentation
• Maintain communication with drivers and track completion of deliveries
• Check stock availability and coordinate with procurement team if necessary
• Process payments, close orders and ensure all documentation is correct
• Ensure compliance with health, safety and loss prevention guidelines
• Manage customer inquiries, provide quotations and resolve delivery issues
• Any other related tasks ensuring the smooth running of sales

Skills

Delivery scheduling

Customer service

Communication

Teamwork

Multitasking

Job description

RONA is seeking a Delivery Coordinator to organize schedules, routes and driver assignments while delivering excellent customer service in a busy retail environment. You will coordinate deliveries, check stock, communicate with procurement and drive smooth operations.

Ideal candidates excel in communication, multitasking, and teamwork, and can adapt to a fast-paced setting. Accommodation available if needed during interview; commitment to diversity and inclusion.