Delivery Support Associate-Dispatcher

RONA; Kingston; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance and annual salary review

Telemedicine access

Advancement opportunities

Community involvement

Team training

New-hire training

Student incentive

Job summary

RONA is seeking a dedicated Delivery Coordinator to support our Kingston operations, ensuring efficient delivery planning and exceptional customer service. You will coordinate routes, liaise with drivers and customers, and help maintain accurate documentation in a fast-paced retail environment.

Join a team focused on community engagement and service excellence, with opportunities for growth, comprehensive benefits, and a commitment to work-life balance.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle pressure and multitask.
• Flexibility and sense of urgency to deal with the unexpected.
• Good judgment, sense of responsibility and organizational skills.
• Ability to work as part of a team in a noisy environment.
• Proficiency with standard office equipment.

Responsibilities

• Plan and coordinate delivery schedules, routes and driver assignments.
• Act as the main point of contact for customers and internal teams regarding delivery services.
• Advise on delivery capabilities, including lead times, product placement and specialized services.
• Adjust orders, process changes and ensure accuracy of documentation.
• Maintain communication with drivers and track completion of deliveries.
• Check stock availability and coordinate with procurement team if necessary.
• Process payments, close orders and ensure all documentation is correct.
• Ensure compliance with health, safety and loss prevention guidelines.
• Manage customer inquiries, provide quotations and resolve delivery issues.
• Any other related tasks ensuring the smooth running of sales.

Skills

Delivery coordination

Customer service

multitasking

Urgency awareness

Team collaboration

Office equipment familiarity

Tools

Delivery planning software

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become the driving force behind our success! Use your communication and management skills to orchestrate deliveries, serve our customers with excellence, and solve challenges in real time. You'll have a direct impact on smooth operations and customer satisfaction, while working in a stimulating and dynamic environment.

Your role:

• Plan and coordinate delivery schedules, routes and driver assignments
• Act as the main point of contact for customers and internal teams regarding delivery services
• Advise on delivery capabilities, including lead times, product placement and specialized services
• Adjust orders, process changes and ensure accuracy of documentation
• Maintain communication with drivers and track completion of deliveries
• Check stock availability and coordinate with procurement team if necessary
• Process payments, close orders and ensure all documentation is correct
• Ensure compliance with health, safety and loss prevention guidelines
• Manage customer inquiries, provide quotations and resolve delivery issues
• Any other related tasks ensuring the smooth running of sales

What we're looking for:

• Excellent communication and customer service skills
• Ability to handle pressure and multitask
• Flexibility and sense of urgency to deal with the unexpected
• Good judgment, sense of responsibility and organizational skills
• Ability to work as part of a team in a noisy and distracting environment
• Proficiency with standard office equipment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.