Delivery Specialist - BMW\/MINI Langley

OpenRoad Auto Group Limited; City of Langley; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

Boot Allowance

Comprehensive extended health and dental plan

Job summary

OpenRoad Auto Group Limited is hiring a Delivery Specialist at the BMW/MINI Langley dealership in Canada. This full-time position involves preparing showrooms, assisting customers, and supporting vehicle deliveries.

Ideal candidates are tech-savvy, well-organized, and possess strong customer service skills. The role offers a collaborative work culture and comprehensive benefits including health and dental coverage.

Qualifications

• Must be tech savvy and comfortable with automotive technology.
• Strong organizational and time management skills required.
• Excellent communication and interpersonal skills essential.

Responsibilities

• Prepare showroom and ensure it is attractive at all times.
• Assist in greeting and welcoming customers.
• Support the Sales Department during vehicle delivery.

Skills

Tech savvy

Time management

Excellent communication

Strong customer service

Self-motivated

Education

Valid British Columbia Driver’s License

Job description

DRIVING POSSIBILITIES

Position: Delivery Specialist

Status: Full-Time

Dealership: BMW/MINI Langley

Department: Sales

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including: Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

• Prepare the showroom and ensure it is in an attractive and desirable state at all times.
• Assist in greeting and welcoming customers and provide excellent customer service.
• Provide support to the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform customers about vehicle specifications.
• Present, explain and demonstrate the vehicle features in detail with all guests.
• Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
• Following up with customers after delivery on any outstanding questions regarding vehicle.
• Responding to guest inquiries, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Must follow company safety policies and practices, and immediately report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and be able to articulate detailed information.
• Strong customer service skills.
• Highly self-motivated and have the ability to learn quickly and be open to challenges.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia Driver’s License with a good driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.