Delivery manager

Croesus; Montreal (administrative region); Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work (2 days in office)

Profit sharing

Gym access

Group RRSP

Telemedicine

Office parking

Job summary

Croesus is seeking a Delivery Manager to ensure operational and relationship success by coordinating delivery activities and governing processes. You will act as the central liaison between internal teams and clients to ensure predictable execution and high-quality customer experience.

You will lead governance, report on progress, and drive continuous improvement while collaborating with Account Managers to retain and grow accounts.

Qualifications

• All internal meetings are conducted in French; strong French proficiency is mandatory.
• 7 to 12 years of experience in delivery, coordination, account management or customer relationship management.
• Experience coordinating multiple stakeholders, teams and priorities.
• Experience managing environments with multiple dependencies and governance issues.
• Influential leadership with excellent communication and collaboration skills.
• Stakeholder management and proactive risk and dependency management.
• Strong organizational and prioritization skills; ability to motivate teams.
• Rigorous follow-through and execution; ability to structure information for decision-making.
• Understanding of technological and operational environments.
• Bilingual in French and English.

Responsibilities

• Coordinate delivery activities and deadlines across teams.
• Track commitments, priorities, and dependencies.
• Monitor project progress and resolve obstacles.
• Coordinate production rollouts and related activities.
• Identify, communicate, and mitigate risks affecting delivery or customer satisfaction.
• Coordinate dependencies among Product, Development, Quality, Support and Operations teams, plus external partners.
• Establish and maintain visibility into progress and risks for stakeholders.
• Promote proactive decision-making with clear progress updates.

Skills

Bilingual FR/EN

Stakeholder management

Project coordination

Delivery management

Leadership

Communication skills

Risk management

Multi-stakeholder coordination

French proficiency

SaaS/FinTech experience

Job description

Company Description

Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their productivity, enhance their client relationships, make informed decisions, and maximize the management of their assets under management.

Croesus’s mission is to provide a superior experience to its clients, users, partners, and employees and to positively impact the community. With more than 200 employees in its Montréal, Toronto, and Geneva offices, Croesus has won several industry awards for being a high-quality solution provider and an outstanding employer.

Position

Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.

The Delivery Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.

• Customer Relationship Management
• Serve as the primary point of contact for the client’s stakeholders.
• Build and maintain relationships based on trust.
• Provide proactive communication regarding project progress, risks, and challenges.
• Prepare for and lead follow-up meetings and governance committee meetings.
• Contribute to the satisfaction, retention, and growth of the accounts under your responsibility.
• Anticipate client concerns and propose action plans tailored to identified issues.
• Collaboration with Account Managers

Delivery and Coordination

• Coordinate delivery activities and deadlines.
• Track commitments, priorities, and dependencies across teams.
• Monitor project progress and resolve obstacles.
• Track incidents, change requests, and validation activities.
• Coordinate production rollouts and related activities.
• Identify, communicate, and mitigate risks that could affect delivery, service quality, or customer satisfaction.
• Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
• Establish and maintain mechanisms to improve the visibility, predictability, and reliability of delivery commitments.
• Promote proactive decision-making by providing stakeholders with a clear view of progress, risks, dependencies, and potential impacts on timelines.

Governance and Communication

• Ensure alignment among the Product, Delivery, Development, and Support teams and customer stakeholders.
• Document decisions, follow-ups, and action plans.
• Maintain constant visibility into risks, dependencies, and priorities.
• Facilitate decision-making and elevate issues when necessary.
• Produce and maintain the performance metrics and dashboards necessary for governance.
• Ensure consistent communication and alignment among stakeholders around common objectives.

Continuous Improvement

• Identify opportunities to improve processes and ways of working.
• Implement mechanisms that promote efficiency, quality, and predictability in delivery.
• Contribute to the evolution of governance and delivery management practices.
• Promote knowledge sharing and operational continuity.
• Participate in defining and adopting practices that promote operational excellence and improve the customer experience.

Requirements

All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.

• 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
• Experience in a technology, software, SaaS, FinTech, or professional services environment.
• Proven experience coordinating multiple stakeholders, teams, and priorities.
• Experience managing environments with multiple dependencies and governance issues.
• Influential leadership.
• Excellent communication and collaboration skills.
• Stakeholder management.
• Proactive risk and dependency management.
• Strong organizational and prioritization skills.
• Ability to solve problems and motivate teams.
• Rigorous follow-through and execution.
• Ability to structure information and support decision‑making.
• Understanding of technological and operational environments.
• Bilingual in French and English.

Why join Croesus?

• À la carte vacations
• Annual salary + Corporate profit-sharing plan
• Hybrid work, 2 days a week in office (Laval &Montreal offices)
• Sports program
• Gym available at our Laval head office
• Telemedicine + group insurance (super useful for the family )
• Group RRSP
• Proximity to Montmorency & Mcgill metro
• Ongoing training and development plan
• Referral bonus
• Indoor and outdoor parking & electric car recharging
• Croesus boutique
• Beautifully renovated and spacious office
• Complimentary breakfast every morning
• 2X per month, Happy hours, prepared by our Croesus Life Partner