Delivery Manager

TechDoQuest; Markham; On-site; CAD 140,000 - 180,000; Full time

Job summary

TechDoQuest is seeking an experienced program leader to own the E2E delivery for a large P&C insurance application portfolio, covering 100+ critical applications. You will serve as the primary interface with customer stakeholders, including business leaders, technology leaders, product owners, and partners, guiding delivery across support, enhancements, projects, and modernization.

You will establish governance, drive RAID tracking, SLA/KPI reporting, and financials, and collaborate with

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT or related field.
• Certifications such as PMP, SAFe, CSM, ITIL or equivalent in program/delivery management.
• Insurance domain certifications such as AINS, CPCU, LOMA.
• Strong communication, negotiation, facilitation, and relationship management skills.
• Structured, data driven governance and delivery management.
• Hands-on exposure to Agile, Scrum, DevOps, ITIL, incident/problem management, release management, and production support operations.

Responsibilities

• Own end-to-end program delivery for a complex P&C Insurance application portfolio covering 100+ applications.
• Act as the primary interface with customer stakeholders, including business leaders, technology leaders, product owners, operations teams, and vendor partners.
• Manage delivery across application support, enhancements, projects, modernization, integrations, releases, production stability, and continuous service improvement.
• Establish and run governance across daily operations, weekly delivery reviews, monthly steering committees, executive reviews, RAID tracking, SLA/KPI performance, financials, and resource planning.
• Partner with customer teams to identify transformation, automation, application rationalization, incident reduction, productivity improvement, and cost optimization opportunities.

Skills

Strong communication

Negotiation

Facilitation

Relationship management

Education

Bachelor's degree in Engineering, Computer Science, Information Technology

Tools

PMP

SAFe

CSM

ITIL

Job description

Own E2E program delivery for a complex P&C Insurance application portfolio covering 100+ business critical applications.

Act as the primary interface with customer stakeholders, including business leaders, technology leaders, product owners, operations teams, and vendor partners.

Manage delivery across application support, enhancements, projects, modernization, integrations, releases, production stability, and continuous service improvement.

Establish and run strong governance across daily operations, weekly delivery reviews, monthly steering committees, executive reviews, RAID tracking, SLA / KPI performance, financials, and resource planning.

Partner with customer teams to identify transformation, automation, application rationalization, incident reduction, productivity improvement, and cost optimization opportunities.

P&C Insurance Domain Expectations

Strong understanding of P&C Insurance business processes such as policy administration, underwriting, rating, billing, claims, reinsurance, agency / broker management, customer servicing, regulatory reporting, and document management.

Experience working with commercial, personal, specialty, or multiline insurance carriers will be preferred.

Ability to understand customer business objectives and translate them into delivery priorities, technology roadmaps, operational improvements, and measurable business outcomes.

15+ years of overall IT experience with strong program management experience in large scale insurance, BFSI, or enterprise technology engagements. Proven experience managing large application portfolios, preferably 100+ applications, across development, maintenance, support, and transformation scope.

Strong customer facing delivery leadership with experience working directly with senior customer stakeholders and executive governance forums.

Excellent command over program planning, delivery governance, financial tracking, resource management, risk management, change control, and stakeholder communication.

Hands on exposure to Agile, Scrum, hybrid delivery, DevOps, ITIL, incident / problem management, release management, and production support operations.

Good understanding of enterprise technologies such as Java, .NET, APIs, microservices, cloud platforms, databases, integration middleware, and Service Management platforms.

Ability to manage ambiguity, resolve conflicts, influence stakeholders, drive decisions, and maintain delivery discipline in a multi vendor, multi stakeholder environment.

Qualifications and Certifications

Bachelors degree in Engineering, Computer Science, Information Technology

Certifications such as PMP, SAFe, CSM, ITIL, or equivalent program / delivery management certifications are preferred.

Insurance domain certifications such as AINS, CPCU, LOMA

Strong communication, negotiation, facilitation, and relationship management skills.

Structured, data driven, and outcome oriented approach to governance and delivery management.

Ability to balance operational stability with transformation, automation, innovation, and cost optimization goals.