Delivery Lead – Digital Transformation Programs

Advanced Information Management, Inc.; Mississauga; On-site; CAD 110,000 - 140,000; Full time

Job summary

AIM Inc. is seeking an accomplished Project Manager to lead multiple concurrent workstreams, including managed services and transformation programs, ensuring clear communication and stakeholder alignment.

You will own governance, reporting, and milestones across client engagements while coordinating ITSM, cloud, and application support teams. The role requires strong governance knowledge, client-facing experience, and excellent English communication.

Qualifications

• 4+ years of project management experience
• Experience managing client-facing engagements in professional services
• Strong knowledge of project governance, SOW management, and billing/scope classifications
• Experience coordinating cross-functional technical teams (ITSM, cloud, application support, etc.)
• Proficiency with Jira, Azure DevOps, Planner, and Miro
• Excellent written and verbal communication in English
• Strong organizational skills with multiple priorities

Responsibilities

• Provide end-to-end project governance across client engagements, including managed services contracts and client program deliverables
• Develop and maintain project trackers, risk registers, status reports, and governance documentation
• Manage project scope, schedule, and budget; flag deviations and raise as required
• Ensure all project activities comply with SOW terms, including scope classification and timesheets
• Own the delivery of project milestones and maintain accountability across all team members
• Serve as the primary point of contact for client stakeholders, including senior technical leads and business decision-makers
• Facilitate standup meetings, steering committee sessions, and client review meetings
• Prepare and present project status updates, escalation reports, and executive briefings
• Manage multi-stakeholder approval workflows, ensuring proper sign-off processes are followed
• Coordinate with cross-functional teams including ITSM leads, technical architects, application support leads, and business analysts
• Clarify task ownership, remove blockers, and drive accountability across delivery teams
• Manage resource planning and assignment within active engagements
• Support onboarding of new team members and ensure alignment with project standards
• Manage concurrent workstreams across diverse programs, including awareness of strategic priorities
• Align project activities to organizational goals
• Proactively identify, log, and manage project risks, issues, dependencies
• Develop mitigation strategies and ensure timely escalation
• Maintain a living risk register and action owners accountability
• Produce governance documents including project charters, SOW reference guides, timesheet guidelines, and meeting agendas
• Maintain accurate and version-controlled project records
• Deliver regular status reports and post-meeting summaries to internal and client leadership

Skills

4+ years PM experience

Client-facing engagements

Governance frameworks

Cross-functional coordination

PM tools: Jira

PM tools: Azure DevOps

PM tools: Microsoft Planner

PM tools: Miro

English communication

Tools

Jira

Azure DevOps

Microsoft Planner

Miro

Job description

AIM Inc. is seeking an accomplished Project Manager to lead multiple concurrent workstreams, including managed services and transformation programs, ensuring clear communication and stakeholder alignment.

You will own governance, reporting, and milestones across client engagements while coordinating ITSM, cloud, and application support teams. The role requires strong governance knowledge, client-facing experience, and excellent English communication.