Delivery Lead, Contact Center Tech & AI Solutions
Rogers Communications
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Benefits offered by this job
Job summary
Rogers Communications is seeking a Technical Delivery Manager to lead complex contact centre technology initiatives across IVR, IVA, voice routing, and AI platforms. You will own delivery roadmaps, schedules, and risk management while coordinating with architecture, security, and business teams.
The role requires 8+ years in technology delivery, strong stakeholder management, and expertise in Genesys Cloud and related AI tech. On-site in Brampton with competitive compensation and benefits.
Qualifications
- Bachelor-level degree or diploma in a tech field or equivalent experience.
- 8+ years in technology delivery, program leadership, or tech product management.
- Experience delivering Genesys Cloud, Google CX/Dialogflow CX, Nuance Mix or similar.
- Strong delivery discipline: scope, schedule, RAID, dependencies, release & change control.
Responsibilities
- Lead end-to-end delivery of contact centre tech initiatives from planning to handoff.
- Manage delivery across IVR, IVA, voice routing, AI and live-agent handoff.
- Own delivery plans, roadmaps, milestones, RAID logs and status reports.
- Partner with architecture, security, infra, QA, vendors and business teams.
- Coordinate testing, UAT, regression, voice journey validation and AI assurance.
Skills
Education
Tools
Job description
Rogers Communications is seeking a Technical Delivery Manager to lead complex contact centre technology initiatives across IVR, IVA, voice routing, and AI platforms. You will own delivery roadmaps, schedules, and risk management while coordinating with architecture, security, and business teams.
The role requires 8+ years in technology delivery, strong stakeholder management, and expertise in Genesys Cloud and related AI tech. On-site in Brampton with competitive compensation and benefits.
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