AI Product Owner – Contact Center Service

APEX-2000 INC.; Toronto; On-site; CAD 96,000 - 165,000; Full time

Job summary

APEX-2000 INC. seeks an AI Product Owner for Contact Center Service in Toronto on a 6–9 month contract.

The role requires a deep technical background, hands-on Python/JavaScript, and assertive leadership to drive clarity with cross-functional Rogers teams. Candidates should have 10+ years in project/program management and at least 3 years in AI product ownership, plus experience with conversational AI and automation.

Qualifications

• 10+ years in project/program management.
• At least 3 years as AI product owner.
• Strong collaboration with cross-functional teams.

Responsibilities

• Lead AI product owner activities for contact center solutions.
• Drive requirements gathering and feature clarity with engineering.
• Map complex user journeys to deliver strong customer experiences.

Skills

Project management

AI product ownership

Cross-functional collaboration

Requirements gathering

Tools

Python

JavaScript

Job description

AI Product Owner - Contact Center Service

Requirement ID: 93408

Job Title: AI Product Owner - Contact Center Service

Job Type: Contract

Duration: 6 - 9 months

Location: Toronto, ON

Job Description:

A strong technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion-someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional Rogers team members. You don't wait for information to come to you; you actively dig for it to unblock features, map out complex user journeys, and deliver exceptional customer experiences.

Mandatory skills:10+ years in project/program management, with at least 3 years in as AI product owner.

Desired skills:Conversational AI, LLMs, and automation to transform customer support. Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred. Hands-on experience or fluency in Python and JavaScript

Experience: 10+ years in project/program management, with at least 3 years in as AI product owner.