Delivery Director - Client Delivery

Slalom Build; Toronto; Hybrid; CAD 234,000 - 296,000; Full time

Benefits offered by this job

Culture & fun

Lunch & learns

Health & wellness activities

Holiday parties

Employee groups

Social clubs & activities

Vacation days (20 prorated)

Job summary

Slalom Build is seeking a Delivery Director focused on Client Delivery to lead large, multi-workstream programs and strategic accounts. You will drive governance, executive reporting, and risk management while mentoring delivery leaders and shaping opportunities across clients.

You will apply Agile, Waterfall, SAFe, and hybrid approaches, leveraging AI-enabled tools to improve speed, quality, and forecasting. A growth mindset and commitment to excellence are essential.

Qualifications

• 15+ years of consulting experience leading business and technology transformation initiatives.
• Significant experience serving as a trusted advisor to executive stakeholders and leading strategic discussions.
• Proven success independently leading large-scale, cross-functional programs and portfolios.
• Strong expertise in program governance, delivery management, organizational change, and stakeholder engagement.
• Experience building and shaping sales pipelines and contributing to business development.
• Proven experience managing budgets, staffing, forecasting, and profitability.
• Experience with Agile, Waterfall, SAFe, hybrid, and product-based delivery models.
• Strong understanding of AI technologies and using AI-enabled delivery practices.

Responsibilities

• Lead the delivery of large, complex multi-workstream programs with $10M+ value.
• Establish and lead governance, reporting, risk management, and decision frameworks.
• Advise executives and help clients navigate transformation initiatives.
• Monitor delivery performance across a portfolio of accounts and opportunities.
• Grow a healthy sales pipeline with account leaders to close new opportunities.
• Champion delivery best practices and reusable assets across engagements.
• Lead and mentor consultants and delivery leaders to build high-performing teams.
• Contribute to recruiting, onboarding, capability development, and knowledge sharing.

Skills

Executive stakeholder engagement

Program governance

Delivery management

Leadership

Strategic transformation

AI-enabled delivery

Cross-functional collaboration

Job description

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Who You'll Work With:

Our Delivery capability is the engine that powers transformation. We connect across all technical and advisory capabilities, bringing strategy to life through delivery execution that is rigorous, adaptive, and outcome-driven.

You'll join a community of delivery professionals who thrive in complexity and are passionate about helping clients solve their toughest business and technology challenges. Our teams lead high-impact initiatives across industries, partnering with clients to navigate ambiguity, align stakeholders, and deliver results that matter. Whether it is a multi-workstream delivery or a PMO transformation, we bring clarity, structure, and momentum to every engagement.

We work in person with clients, tailoring delivery approaches to meet them where they are, whether Agile, Waterfall, hybrid, or product-based. Our focus is on enabling predictable, repeatable outcomes that help organizations dream bigger, move faster, and build better tomorrows.

As a Delivery Director with focus on Client Delivery, you will be a senior consulting leader responsible for driving client outcomes through successful delivery of complex programs, growing strategic accounts, shaping sales opportunities, developing talent, and ensuring delivery excellence across business and technology transformation projects.

Job Title: Delivery Director - Client Delivery
So, what will I do?

• Lead the successful delivery of large, complex, multi-workstream $10M+ programs and portfolios, ensuring alignment to client goals and management of financial performance.
• Independently establish and lead program governance models, executive reporting structures, decision frameworks, and risk management practices that enable effective oversight, timely decisions, and successful delivery.
• Serve as a trusted advisor to executive stakeholders by helping clients navigate complex business and technology transformation initiatives.
• Monitor the delivery performance for a portfolio of accounts through deal and delivery quality reviews
• Build, manage, and grow a healthy sales pipeline while partnering with account leaders and market teams to identify, qualify, shape, and close new opportunities.
• Apply and champion delivery best practices and methodologies, including Agile, Waterfall, SAFe, hybrid, and product-based approaches, tailoring methods to client needs and organizational maturity.
• Champion Delivery Excellence by establishing repeatable delivery frameworks, governance standards, quality practices, metrics, and reusable assets across engagements.
• Use AI-powered tools and techniques, including predictive analytics, automation, and generative AI, to improve delivery speed, quality, governance, forecasting, reporting, documentation, and decision-making.
• Manage, mentor, and coach consultants and delivery leaders, providing direction, feedback, career support, and performance coaching to build high-performing teams and future leaders.
• Contribute to recruiting, interviewing, onboarding, capability development, knowledge sharing, and succession planning activities.
• Maintain accountability for delivering against a $1.5M+ revenue target through a combination of sold and managed work.
• Maintain 70%+ personal utilization while supporting team utilization, capability health, and broader market priorities.

And, what will I bring?

• 15+ years of consulting experience leading business and technology transformation initiatives within a client-facing professional services or consulting environment.
• Significant experience serving as a trusted advisor to executive stakeholders and leading strategic discussions that drive measurable business outcomes.
• Proven success independently leading large-scale, cross-functional programs and portfolios with multiple workstreams, complex dependencies, executive-level visibility, and accountability for outcomes.
• Strong expertise in program governance, delivery management, organizational change, stakeholder engagement, executive communications, and transformation leadership.
• Proven experience building, managing, and converting sales pipelines, shaping opportunities, and contributing to business development and pursuit activities.
• Demonstrated success managing project and portfolio budgets, staffing, contractual commitments, forecasting, margin, utilization, and profitability.
• Extensive experience writing, reviewing, and negotiating Statements of Work and leading proposal and solution-shaping activities with clients.
• Expertise in Agile, Waterfall, SAFe, hybrid, and product-based delivery models, with the ability to tailor approaches to client needs.
• Strong understanding of AI technologies and practical experience using AI-enabled tools and delivery practices to improve client and program outcomes.
• Exceptional communication, facilitation, and leadership skills, with the ability to influence executives and guide teams through complexity and ambiguity.
• Experience managing, mentoring, coaching, and developing high-performing teams and future leaders.
• A growth mindset and commitment to continuous learning, innovation, and delivery excellence.
• Passion for Slalom's values and a desire to contribute to our community, culture, and long-term success.

We are hybrid but there are expectations that if your team leader and/or client requires you onsite that you are able to meet those expectations/requirements.

Slalom is committed to fair and equitable compensation practices. For this position, the expected base salary pay range is $170,000-$215,000.

In addition, there is potential for a 20% discretionary bonus based on individual and company performance. Actual compensation will depend upon an individual's skills, experience, qualifications, and other relevant factors.

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)
• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Family planning/Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants' needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. To learn more about how we leverage AI, please read our TA AI Usage policy.

Please note if you are hired at Slalom you will be required to complete a background check.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.