Senior Principal - Client Delivery

Slalom Build; Toronto; Hybrid; CAD 143,000 - 178,000; Full time

Benefits offered by this job

Health & wellness benefits

RRSP & Employer Matching

TFSA

Vacation 20 days

Job summary

Slalom is a human-centric technology and business consulting firm. We seek a Senior Principal - Client Delivery to lead large, multi-workstream initiatives for clients, driving outcomes and expanding strategic relationships.

You will manage governance, budgets, and opportunities, while applying Agile, SAFe, and hybrid delivery models to complex programs. A strong track record in professional services, leadership, and client impact is essential.

Qualifications

• 12+ years of consulting experience leading business and technology transformation initiatives.
• Proven success independently leading large-scale, cross-functional programs with multi-workstreams.
• Experience shaping opportunities, proposals, and solution design with clients.
• Strong budgeting, staffing, forecasting, and profitability oversight.

Responsibilities

• Lead delivery of large, multi-workstream programs ensuring alignment with client goals, timelines, and budgets.
• Establish governance models, executive reporting, risk management, and decision frameworks.
• Shape delivery strategies and recommend scalable operating models and organizational improvements.
• Manage scope, risks, issues, dependencies, and commercial commitments with data-driven oversight.
• Apply and tailor Agile, Waterfall, SAFe, hybrid, and product-based approaches per client needs.
• Own engagement and account financials including margin, staffing, and revenue realization.
• Build and maintain strategic client relationships and grow account revenue.
• Lead proposal development, SOW creation, pricing inputs, and client presentations.

Skills

Program leadership

Stakeholder management

Agile delivery

Cross-functional leadership

AI tooling

Tools

SAFe

Agile

Waterfall

Hybrid delivery

Product-based delivery

Job description

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Who You'll Work With:

Our Delivery capability is the engine that powers transformation. We connect across all technical and advisory capabilities, bringing strategy to life through delivery execution that is rigorous, adaptive, and outcome-driven.

You’ll join a community of delivery professionals who thrive in complexity and are passionate about helping clients solve their toughest business and technology challenges. Our teams lead high-impact initiatives across industries, partnering with clients to navigate ambiguity, align stakeholders, and deliver results that matter. Whether it is a multi-workstream delivery or a PMO transformation, we bring clarity, structure, and momentum to every engagement.

We work in person with clients, tailoring delivery approaches to meet them where they are, whether Agile, Waterfall, hybrid, or product-based. Our focus is on enabling predictable, repeatable outcomes that help organizations dream bigger, move faster, and build better tomorrows.

As a Delivery Leader with focus on Client Delivery, you will be a senior consulting leader responsible for driving client outcomes, growing strategic accounts, shaping sales opportunities, developing talent, and ensuring delivery excellence across complex business and technology transformation programs.

Job Title: Senior Principal - Client Delivery

So, what will I do?

• Lead the successful delivery of large, complex, multi-workstream programs and portfolios, ensuring alignment to client goals, timelines, budgets, and measurable business outcomes.
• Independently establish and lead program governance models, executive reporting structures, decision frameworks, and risk management practices that enable effective oversight, timely decisions, and successful delivery.
• Apply consulting expertise to assess client challenges, shape delivery strategies, and recommend scalable operating models, delivery approaches, and organizational improvements.
• Proactively manage scope, risks, issues, dependencies, stakeholder alignment, and commercial commitments while using a data-driven approach to protect timelines, budgets, quality, and delivery integrity.
• Apply and champion delivery best practices and methodologies, including Agile, Waterfall, SAFe, hybrid, and product-based approaches, tailoring methods to client needs and organizational maturity.
• Own engagement and account financials, including margin, staffing, forecasting, managed revenue, utilization, and profitability.
• Maintain accountability for delivering against a $1.5M+ personal revenue target through a combination of sold and managed work.
• Support the growth of a healthy sales pipeline while partnering with account leaders and market teams to identify, qualify, shape, and close new opportunities.
• Lead proposal development, solution shaping, Statement of Work creation, pricing inputs, and executive client presentations, while supporting effective sales-to-delivery transitions.
• Build and expand strategic client relationships, strengthen Slalom's trusted advisor position, and identify opportunities to grow account revenue and introduce additional capabilities.
• Champion Delivery Excellence by establishing repeatable delivery frameworks, governance standards, quality practices, metrics, and reusable assets across engagements.
• Use AI-powered tools and techniques to improve delivery speed, quality, governance, forecasting, reporting, documentation, and decision-making.
• Help clients adopt responsible, practical AI-enabled ways of working that create measurable value while maintaining appropriate human oversight and risk management.
• Manage, mentor, and coach, providing feedback, career support, and performance coaching to build high-performing teams and future leaders.
• Contribute to recruiting, capability development, and knowledge sharing activities.
• Maintain 75%+ personal utilization while supporting team utilization, capability health, and broader market priorities.

And, what will I bring?

• 12+ years of consulting experience leading business and technology transformation initiatives within a client-facing professional services or consulting environment.
• Proven success independently leading large-scale, cross-functional programs and portfolios with multiple workstreams, complex dependencies, executive-level visibility, and accountability for outcomes.
• Proven experience building, managing, and converting sales pipelines, shaping opportunities, and contributing to business development and pursuit activities.
• Demonstrated success managing project and account budgets, staffing, contractual commitments, forecasting, margin, utilization, and profitability.
• Experience writing, reviewing, and negotiating Statements of Work and leading proposal and solution-shaping activities with clients.
• Expertise in Agile, Waterfall, SAFe, hybrid, and product-based delivery models, with the ability to tailor approaches to client needs.
• Strong understanding of AI technologies and practical experience using AI-enabled tools and delivery practices to improve client and program outcomes.
• Exceptional communication, facilitation, and leadership skills, with the ability to influence executives and guide teams through complexity and ambiguity.
• Experience managing, mentoring, coaching, and developing high-performing teams and future leaders.
• A growth mindset and commitment to continuous learning, innovation, and delivery excellence.
• Passion for Slalom's values and a desire to contribute to our community, culture, and long-term success.

We are hybrid but there are expectations that if your team leader and/or client requires you onsite that you are able to meet those expectations/requirements.

Slalom is committed to fair and equitable compensation practices. For this position, the expected base salary pay range is $143,000-$178,000.

In addition, there is potential for a 15% discretionary bonus based on individual and company performance. Actual compensation will depend upon an individual's skills, experience, qualifications, and other relevant factors.

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)
• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Family planning/Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants' needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. To learn more about how we leverage AI, please read our TA AI Usage policy.

Please note if you are hired at Slalom you will be required to complete a background check.

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