Delivery Analyst

LTS Field Operations; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A telecommunications service provider in Vancouver, BC is seeking a Delivery Analyst to implement Salesforce Field Service solutions and manage project execution. The successful candidate will collaborate with cross-functional teams to ensure effective delivery of medium-sized projects. A minimum of 4 years’ experience in Salesforce development is required. This hybrid position offers a competitive total rewards package and a dynamic work environment.

Benefits

Competitive total rewards package

Opportunities for skill development

Recognized inclusive workplace culture

Qualifications

• Minimum 4 years of experience working within Salesforce development teams.
• Proven track record delivering medium-scale projects for 50 users.
• Strong ability to lead cross-functional teams and drive execution.

Responsibilities

• Supports delivery of medium-sized projects by developing and maintaining project plans.
• Ensures business workflow tools are effective for Field Service and business teams.
• Leads daily stand-up meetings with cross-functional teams.

Skills

Salesforce Field Service

Agile methodologies

Stakeholder engagement

Project management

Interpersonal communication

Job description

As a Delivery Analyst your role will be to implement and execute the Field Service and business systems while ensuring alignment with business goals timelines and long-term strategy. You will work closely with LTS cross-functional teams stakeholders and clients to deliver high-impact solutions often within LTS environments like Salesforce Cloud platforms or custom client integrations.

With oversight from your manager you will guide the planning and execution of Salesforce Field Service solutions collaborating with the Systems Specialist Salesforce Specialist and Salesforce Developer to define project outcomes and ensure seamless delivery that meets scope and schedule.

Watch Ledcor's Innovation Culture and Community video to see what its like working for Ledcor. Apply today to join Ledcor Technical Services in Vancouver BC today!

Responsibilities

• Supports the successful delivery of medium-sized projects by developing and maintaining project plans, documentation, and status reports.
• Ensures business workflow tools are available and effective for both the Field Service and business teams.
• Supports with identifying risks, implements mitigation strategies and continuously improves delivery processes and tools to maintain project momentum and alignment with business needs.
• Leads daily stand-up meetings with cross-functional teams including Systems Specialist, Salesforce Specialist, Salesforce Developer and Programmer Analyst to ensure progress on deliverables.
• Collaborates with Field Service and business unit leaders to implement effective work execution that aligns with project goals and operational priorities.
• Establishes and maintains proactive communication with key stakeholders to share project milestones, requirements and updates.
• Supports the intake and evaluation of new work requests by gathering relevant information and drafting high-level timelines.
• Summarizes team activities using internal tools and recommends improvements to enhance visibility and tracking of team efforts.
• Facilitates stakeholder meetings to align on backlog priorities, monthly activities, release plans and system support requirements.

Qualifications

• Minimum 4 years of experience working within Salesforce development teams including hands-on use of Salesforce Field Service.
• Proven track record delivering medium-scale projects and support programs for 50 users.
• Familiarity with modern delivery methodologies such as Agile and DevOps.
• Strong ability to lead cross-functional teams, set direction in ambiguous situations and drive weekly execution.
• Skilled in stakeholder engagement with excellent facilitation and interpersonal communication abilities.
• Solid understanding of project management principles using Agile or Waterfall approaches.
• Strong knowledge of Agile project management and experience leading daily Scrum meetings.
• Effective problem-solving and conflict resolution skills in dynamic environments.
• Excellent written and verbal communication with strong customer-facing and facilitation abilities.
• Skilled in prioritization, timeline tracking and managing competing demands.

Work Conditions

This is a hybrid position where you will be expected to work from home and the office.

Additional Information

Ledcor Technical Services (LTS) designs, builds and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor's Inclusion and Diversity initiatives please visit our I&D page.

Key Skills

Forklift, Customer Service, Organizational skills, Basic Math, Dealership Experience, Laundry, SyteLine, Warehouse Experience, Dispatching, Personal Injury Law, Translation, Project Coordination

Employment Type : Full-Time

Experience : years

Vacancy : 1