Defence Field Applications Specialist - Maestro & Forte (Remote/Travel)

Tacteris Systems Inc.; Edmonton; Remote; CAD 90,000 - 120,000; Full time

Job summary

Tacteris Systems Inc. is seeking a Field Applications Specialist to bridge our engineering team and field commanders. You will test and troubleshoot Maestro, train users, support customers on site and during exercises, and represent Tacteris at industry events in Canada and beyond.

The role requires at least 5 years of military experience, willingness to travel, and ability to obtain Canadian Secret and NATO Secret clearances. Edmonton-based with strong field and customer-facing responsibilities.

Qualifications

• At least 5 years of military experience, preferably with land forces.
• Living in or near Edmonton, Alberta.
• A valid driver's licence and your own vehicle for travel to customer locations.
• Working knowledge of IP networking, including addressing, subnets, routing and basic troubleshooting.
• Comfort working in Linux from the command line, including shell use and scripting.
• Hands-on experience with Docker containers.
• Ability to obtain and maintain Canadian Secret and NATO Secret security clearances, and authorization to access controlled goods.
• Willingness to travel within Canada and internationally, sometimes on short notice, including extended assignments.
• Ability to participate physically in military exercises, including walking over uneven terrain, lifting moderately heavy equipment and working in austere conditions.
• Strong interpersonal, presentation and instructional skills, with the ability to communicate effectively with military personnel and technical teams.
• Ability to work independently, exercise sound judgment and take ownership of customer-facing activities.

Responsibilities

• Support customers on site as our field service representative, ensuring our products are deployed, configured and operating properly.
• Train military users and operators, and develop training materials including course content, guides and quick-reference cards.
• Support customers during field exercises and extended assignments in Canada and overseas, potentially including NATO deployments in Latvia.
• Support software in realistic operating conditions, including disconnected, degraded and low-bandwidth environments.
• Test software releases and new features, and report issues clearly to the engineering team.
• Troubleshoot software problems at customer sites and remotely, working from the command line when needed.
• Help define new features by translating operational experience and user feedback into requirements, workflows and design decisions.
• Independently prepare and deliver product demonstrations, training sessions and field deployments.
• Represent Tacteris at trade shows and industry events in Canada and internationally, demonstrating our products and engaging directly with military users.

Skills

Military experience

Driver's license

IP networking knowledge

Linux command line

Strong communication

Independent worker

Willingness to travel

Education

Military leadership training

CS/IT/Engineering degree or diploma

Tools

Docker

Job description

Tacteris Systems Inc. is seeking a Field Applications Specialist to bridge our engineering team and field commanders. You will test and troubleshoot Maestro, train users, support customers on site and during exercises, and represent Tacteris at industry events in Canada and beyond.

The role requires at least 5 years of military experience, willingness to travel, and ability to obtain Canadian Secret and NATO Secret clearances. Edmonton-based with strong field and customer-facing responsibilities.