Sr Field Support Representative - Sustainment

Platinum Technologies Inc; Ottawa; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm seeks a Sr Field Support Representative to provide essential support and mentoring for communication systems. The role requires at least ten years of military experience along with leadership capabilities. Candidates must be Canadian citizens able to obtain a Secret Security Clearance. This full-time position involves significant domestic and international travel and demands excellent communication and problem-solving skills to ensure user satisfaction and operational success.

Qualifications

• Minimum ten years of military experience in any trade.
• Demonstrated leadership ability.
• Able to obtain Government of Canada Secret Security Clearance.

Responsibilities

• Provide training and mentorship to operational users on communications systems.
• Assist with installation and maintenance issues.
• Report, diagnose, and develop workarounds for system problems.
• Provide feedback from the field force as required.

Skills

Mentoring operational users

Training and support

Communication skills

Problem diagnosis

Leadership

Job description

Sr Field Support Representative - Sustainment

FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS

LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown

The Sr Field Support Representative – Sustainment (Sr FSR – Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.

Tasks include, but are not limited to:

• Mentoring operational user on the use of LC4ISR Capabilities;
• Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
• Providing reports detailing solutions that have been created in the field;
• Providing ongoing feedback from the field force, as required;
• Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
• Assisting with field upgrades, installation, re-installation and modification;
• Travel both domestically and internationally, as required; and
• Other duties as and when needed.

Depth of Knowledge Required

• Support ideas with details and examples.
• Communicate with appropriate language to the purpose and audience.
• Design investigations for a problem.
• Develop a model for complex situation.
• Apply a concept in other contexts.

Experience Required

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Security Clearance Requirements

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Human Resources Services