DCE - Client Counsellor

Durham District School Board; Oshawa; On-site; CAD 56,000 - 75,000; Full time

Job summary

The Durham District School Board is seeking a multi-lingual Languages Program Client Counsellor to plan, coordinate, deliver and evaluate engagement for newcomer learners. You will recruit and monitor learners, provide multilingual referrals, and develop CLB‑level materials while partnering with community agencies.

Role involves developing outreach, building partnerships, and completing monthly narrative reports for funders, with travel between Oshawa and Pickering as needed.

Qualifications

• Post-secondary education required.
• At least three years in community outreach, partnerships, events, or workshops.
• Knowledge of local community services and referral processes.
• Fluency in multiple languages common to newcomers preferred.
• Understanding of adult education and language training programs.
• Experience in community partner meetings (in-person/virtual).
• Strong written and oral communication skills.
• Proficient with Microsoft Office and online meeting tools.
• Cultural sensitivity and ability to work with diverse groups.
• Ability to travel Oshawa to Pickering; reliable transportation.

Responsibilities

• Collaborate with DCE staff on learner recruitment, intake, monitoring, and engagement.
• Coordinate multilingual outreach, referrals, and curriculum support; create CLB‑level slides and handouts; build partner relationships.
• Develop strategic outreach and partnerships to raise program awareness.
• Perform monthly admin duties and assist with reporting to funders.

Skills

Community outreach

Partnership building

Event coordination

Multilingual

Adult education

Education programs

Stakeholder engagement

Communication skills

MS Office

Cultural sensitivity

Travel flexibility

Education

Post-secondary education

Job description

Job Details

The Durham District School Board acknowledges that many Indigenous Nations have longstanding relationships, both historic and modern, with the territories upon which our school board and schools are located. Today, this area is home to many Indigenous peoples from across Turtle Island. We acknowledge that the Durham Region forms a part of the traditional and treaty territory of the Mississaugas of Scugog Island First Nation, the Mississauga Peoples and the treaty territory of the Chippewas of Georgina Island First Nation. It is on these ancestral and treaty lands that we teach, live and learn.

This statement was co-created in partnership with the Mississaugas of Scugog Island First Nation and the Chippewas of Georgina Island.

The multi-lingual Languages Program Client Counsellor is responsible for the planning, coordination, delivery, and evaluation of community engagement and support of eligible newcomer learners.

Responsibilities

• Working with all DCE staff and assisting with learner recruitment, intake, monitoring and community engagement processes.
• Learner monitoring, multi-lingual consultations, and referrals to community partner agencies, multi-lingual curriculum development and community outreach. Identifying relevant classroom presentation topics and recruiting speakers; working with speakers to create Canadian Language Benchmarks (CLB) level-appropriate presentation slides and resource handouts; engage with community partners to assess client needs; build ongoing relationships with community partner agencies.
• Developing strategic outreach and partnerships to increase program awareness.
• Monthly administrative duties such as completing narrative reports and collaborating with the non-credit program supervisor to prepare reports required by Ministry funders.

Qualifications

• Relevant post-secondary education required.
• Minimum of three years' experience in community outreach initiatives, partnership building and coordinating events, presentations or workshops.
• Knowledge of local community services and referral processes.
• Oral and written fluency in multiple languages common to newcomer population preferable.
• Knowledge of adult education and language training programs; knowledge of provincially and federally funded programming and community partnerships.
• Participation in community partner agency meetings (in-person and/or virtual).
• Strong written and oral communication skills.
• Proficiency in Microsoft Office applications and online meeting platforms.
• Sensitivity and understanding of working with persons of diverse cultural backgrounds.
• Travel between Oshawa and Pickering locations throughout the work day and access to reliable transportation will be necessary.

Equity and Inclusion

The Durham District School Board recognizes Indigenous rights are distinct. In the exercise of those rights, Indigenous staff and students shall not be subjected to actions with the aim or effect of depriving these distinct rights.

The DDSB is dedicated to creating a welcoming and inclusive environment for all. We are committed to reflecting the diverse communities we serve and encourage applications from candidates who bring a variety of experiences and backgrounds. We adhere to fair, transparent hiring practices and are committed to equity and accessibility throughout the recruitment process. If you need accommodation during the application process, please let us know, and we will work with you to meet your needs.

Ignite Your Career

At the Durham District School Board (DDSB), we inspire the lives of over 80,000 students. Our diverse communities are places where your impact will be felt every day.

Picture yourself in a workplace where your ideas are celebrated, and your growth is a top priority. Here, collaboration and innovation thrive. Whether you're directly inspiring young minds or providing essential support behind the scenes, your contributions will have a meaningful impact on students and the community.

We welcome you to bring your experiences, your passions, and your talents to our inclusive community. Join us and be part of a team that values your well-being as much as your contributions. Ignite your potential at DDSB and help us make a difference, one student at a time.