DC Pension Analyst

TELUS; Toronto; On-site; CAD 40,000 - 65,000; Full time

Job summary

TELUS Health is seeking a DC Pension Analyst to join our Benefits Administration team in Canada. You will help manage defined contribution pension plans for corporate clients, delivering accurate and responsive administrative services that enhance financial security for plan members.

You will engage in transfers, contributions, and terminations, while producing reports and addressing client inquiries. The role emphasizes regulatory knowledge, data accuracy, and collaboration with consultants and

Qualifications

• English and French language skills are assets.
• Knowledge of group benefits (DB/DC pension or group insurance) is an asset.
• Relevant university degree is required.
• CSC or IFIC designation is considered an asset.
• 1–2 years’ experience in a customer-focused role in the pension industry, plus knowledge of provincial pension and tax legislation.
• Excellent problem-solving and analytical skills with initiative.
• Strong communication and time-management skills.

Responsibilities

• Process interfund transfers, contributions, withdrawals and terminations for clients.
• Provide regular and ad hoc reports for clients.
• Respond to plan member and client inquiries and requests.
• Enter, update and audit information; perform and proofs transactions in our in-house software.
• Liaise with consultants, trust companies and investment managers concerning clients’ DC plans.
• Perform monthly reconciliations.
• Stay updated on pension, tax and securities legislation and share knowledge with the team.
• Attend internal training sessions to build industry knowledge.
• Ensure quality control and service standards are met with every transaction.
• Understand client perspectives and priorities.
• Act as a back-up to handle inbound calls from members and clients.
• Participate on special projects as required.

Skills

Bilingual English/French

Pension knowledge

Customer service

Education

University degree

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team & What We'll Accomplish Together

The DC Pension Analyst will join our Benefits Administration team at TELUS Health, where we help Canadian employees build stronger financial wellness and security through retirement planning. Our team manages defined contribution (DC) pension plans for corporate clients, providing accurate, responsive, and client-focused administrative services that directly impact the financial peace of mind for thousands of plan members across Canada. This position offering the opportunity to develop expertise in pension administration while supporting a mission-driven organization committed to employee wellbeing.

Responsibilities

• Processes interfund transfers, contributions, withdrawals and terminations for clients.
• Provides regular and ad hoc reports for clients.
• Receives and responds to plan member and client inquiries and requests.
• Enters, updates and audits information; performs and proofs transactions on in-house software.
• Liaises with consultants, trust companies and investment manager representatives concerning clients’ DC plans.
• Performs reconciliations on a monthly basis.
• Keeps apprised of applicable new and existing pension, tax and securities legislation; shares knowledge with the team.
• Attends internal training sessions to build knowledge of industry topics and trends.
• Ensures that quality control and service standards are attained with every transaction.
• Understands the client’s perspective and priorities.
• Acts as a back-up, responding to in-bound calls from members and clients.
• Participates on special projects as required.

Core Qualifications and Skills

• Excellent written and oral English and French skills are an asset.
• Knowledge of group benefits (DB and DC pension or group insurance) an asset.
• Relevant university degree
• Have, or be in progress of completing a CSC or IFIC designation is considered an asset.
• 1-2 years’ experience working in a customer-focused role in the pension industry, and a foundation of knowledge in provincial pension and tax legislation.
• Excellent problem-solving and analytical skills, along with a strong professional acumen and the desire to take the initiative in helping clients find solutions.
• Our strongest analysts have excellent communication and time management skills, and the ability to manage multiple assignments.

Salary Range

39,900.00 - 65,000.00 CAD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer

In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates

if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.