Data Center Technician - Bilingual

Insight Global; Varennes; On-site; CAD 34,000 - 40,000; Full time

Job summary

Insight Global is seeking an Amazon Data Center Technician to resolve hardware issues and document solutions in a fast-paced data center environment.

The role requires autonomy, basic to intermediate system administration, and the ability to pass knowledge to junior staff while handling 8-hour shifts and ticket workloads.

Qualifications

• Experience working with a ticket-based system.
• 1+ years of experience with server repair and maintenance.
• 1+ years of experience with computer hardware.
• Must obtain government reliability security clearance (fingerprinting).

Responsibilities

• Resolve complex hardware infrastructure issues and act as initial escalation point.
• Create and maintain documentation; pass down knowledge to junior staff.
• Perform basic to intermediate system administration; remote admin tasks where applicable.
• Automate tasks with scripts when necessary.
• Work autonomously to resolve issues; plan and execute small projects with manager guidance.
• Understand equipment and make decisions independently while taking direction when provided.

Skills

Ticket-based system

Server repair

Hardware experience

Security clearance

Job description

Duration: 3 month contract + ongoing extensions or conversion to full-time

Required Skills & Experience

• Experience working with a ticket-based system
• 1+ years of experience with server repair and maintenance
• 1+ years of experience with computer hardware
• Required to complete government reliability security clearance (including fingerprinting)

Job Description

As an Amazon Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

Contractors will work a ticket-based system, with cycle leads assigning approximately 10 to 15 tickets per day. Each ticket corresponds to a server repair or maintenance task, and contractors are expected to resolve their assigned tickets within the 8-hour workday.

The primary work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with possible flexibility to a 2:00 PM to 10:00 PM shift for all 4 positions if needed (30 mins unpaid break after 4 hours consecutive hours of work)

*Artificial intelligence tools are used to assist in screening and assessing applicants for this position.*

*Pay range for this role is between $25-29/hr CAD.*

*This role is an existing vacancy.*

*No requirement for Canadian experience or education.*