Data Quality & Compliance QA Analyst

Sedgwick Claims Management Services Ltd; Canada; Remote; CAD 47,000 - 75,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in Canada is hiring an Audit Specialist to assess and promote data quality across client records and investigative files. This role focuses on ensuring accuracy, compliance with service levels, and effective data capture in the CRM system.

You will identify trends, prepare audit results for leadership, and collaborate with stakeholders to maintain quality standards and support quarterly stewardship reporting.

Qualifications

• Education: Bachelor's degree; full adjusting license in provinces.
• Minimum 4 years investigative experience or equivalent.
• Strong oral and written communication and PC literacy (MS Office).
• Analytical, interpretive skills and strong organizational abilities.
• Ability to work independently or in a team.

Responsibilities

• Assesses performance of case files for accuracy, consistency and compliance.
• Identifies trends for improved service efficiency and quality.
• Ensures data elements are captured in the CRM system.
• Compiles audit results for manager review and quarterly reports.
• Monitors action items and project plans with stakeholders.
• Updates vendor resources to the mapping program.

Skills

Analytical skills

Strong organizational skills

Oral and written communication

PC literate

Education

Bachelor's degree

Full adjusting license in one or more provinces

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd in Canada is hiring an Audit Specialist to assess and promote data quality across client records and investigative files. This role focuses on ensuring accuracy, compliance with service levels, and effective data capture in the CRM system.

You will identify trends, prepare audit results for leadership, and collaborate with stakeholders to maintain quality standards and support quarterly stewardship reporting.