Data & Innovation Senior Manager

TELUS; Ottawa; On-site; CAD 100,000 - 140,000; Full time

Job summary

Join TELUS as a Senior Manager in the Data & Trust Office, where you'll enhance data privacy initiatives and align technology deployment with ethical standards. This role demands both strategic leadership and a commitment to fostering a culture of trust and transparency in data management practices, critical to TELUS' mission of customer respect and integrity.

Qualifications

• 5-7 years of experience in applying privacy law and principles.
• Familiarity with implementing new technologies in a responsible manner.
• IAPP certification or willingness to obtain within 6 months.

Responsibilities

• Engage and lead teams to enhance data privacy.
• Execute strategic data initiatives responsibly.
• Evaluate performance using established success metrics.

Skills

Data Privacy

Stakeholder Management

Negotiation

Problem Solving

Communication

Education

Post-secondary education

Job description

Join our team and what we'll accomplish together

The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to respect our customers' privacy, to responsibly manage their data and to earn and maintain their trust.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance.

We see compliance with the law as our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their data through transparent, robust, and ethical data practices.

As a Senior Manager, supported by the Director Data & Innovation, you will materially influence the ongoing development of TELUS' business innovation focused on becoming a trusted partner to the business to enable the growth of the business along with the development, deployment, and use of new digital technologies.

You will support the growth of the program by building a thriving and respectful data program and be a champion for data, trust and innovation and you will advocate for TELUS' Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS' mission.

You will be an integral part of our team and will bridge your creative ideas with business objectives to enhance and sustain our first-class data program. In doing so, you will be instrumental in advancing our reputation for being trustworthy, using a responsible human-centric approach to ensure that we use data to deliver remarkable business and social outcomes, always in a manner that demonstrates TELUS' commitment to putting our customers and communities first.

What you'll do

• Engage and lead cross-functional teams to design, develop, and implement solutions to enable business ambitions and enhance data privacy.
• Execute strategic data initiatives by becoming a trusted partner to business units in deploying technology responsibly and ethically.
• Develop the design and documentation of processes that standardize consent best practices and support an agile development methodology.
• Agility to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast.
• Evaluate and report on the performance of the program using established success metrics

What you bring

• Recognized for your ability to contribute to the flawless execution of cutting-edge programs and delivering measurable outcomes on large and complex projects.
• Noted for the ability to take initiative and be proactive in identifying opportunities to support and enhance respect for our program.
• Valued for your knowledge and expertise in applying privacy laws, guidance and best practices and familiarity with implementing new emerging technologies in a responsible and ethical manner.
• Keen to explore new and creative solutions to change the trajectory of persistent challenges and motivated to bring those solutions to life.
• Trusted as a collaborative partner who will act with integrity to fulfill TELUS' commitments to its customers and team members and known for your ability to influence and negotiate effectively and to be a persuasive advocate.
• Appreciated for your excellent interpersonal and problem solving skills, and your ability to distill complex and / or ambiguous problems into clear, actionable requirements.
• Demonstrated track record of defining and delivering measurable outcomes for customers and the business in a highly complex stakeholder environment.
• Known for your ability to influence and negotiate effectively, to be a persuasive advocate, and known for your conflict resolution skills with a focus on win-win solutions.
• Sought out for excellent communication skills, verbal & written, with the ability to present information at all levels of the organization and leadership forums.
• Post-secondary education
• 5-7 years of experience in applying privacy law and principles
• International Association of Privacy Professionals (IAPP) certification or willingness and ability to become certified within 6 months