Data Center Technician - Mackenzie, British Columbia

Unisys; Mackenzie; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Unisys is seeking an On-Site Service Engineer to support enterprise data centers and server environments in Mackenzie, British Columbia. This hands-on, customer-facing role emphasizes uptime, hardware issue resolution, and on-site service with a strong foundation in data center hardware.

You will perform server builds and maintenance, troubleshoot across hardware and OS layers, and collaborate with teams and customers during service events.

Qualifications

• 3-5+ years in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field.
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and work on-call as needed.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and extended coverage when needed.

Skills

Server hardware

Linux

Troubleshooting

On-site support

Customer communication

Education

Associate or Bachelor’s degree in IT

Tools

Dell certifications

Job description

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most.

What You’ll Do

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on-call rotations and support extended coverage when needed

What You Bring

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving abilities
• Comfortable working independently on-site and communicating clearly with customers
• Willingness to learn and support emerging technologies, including AI platforms

You will be successful in this role if you have:

• 3-5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

This is an onsite position in Mackenzie, British Columbia, Canada. Relocation outside of 1.5 hour driving distance is required.

This role is ideal for engineers or senior technicians who thrive in fast-paced, customer-facing environments and want to work hands-on with cutting-edge AI data center technologies. #LI-JV1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity