Junior Application Support Specialist

Randstad Canada; Toronto; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Onsite 5 days/week

12-month contract

Job summary

Randstad Canada is seeking a Junior Application Support Specialist to join our Toronto team. You will support 200+ enterprise Java applications across WebSphere, DataPower, OpenShift, and Kubernetes in an onsite environment.

Working with senior admins, you will manage incidents, service requests, and configurations, while leveraging UrbanCode Deploy, Ansible, and ITIL best practices to ensure uptime and quality of service.

Qualifications

• Experience with IBM WebSphere Application Server (NDM/Liberty) and IBM DataPower
• Experience with UrbanCode Deploy and UrbanCode Velocity
• Experience with ITIL Incident and Change Management processes
• Hands-on with OpenShift, Kubernetes and Ansible automation
• Experience using ITSM tools like Remedy/eSMT for ticketing
• Familiarity with Linux (RHEL) or Solaris, SFTP and basic networking
• Strong analytical and communication skills, plus data visualization with Power BI

Responsibilities

• Handle Incident Intake & Queue Management following ITIL Incident Management processes
• Coordinate end-to-end Service Request Fulfillment and application configuration changes
• Support Middleware & Cloud platforms (WebSphere, DataPower, OpenShift, Kubernetes)
• Assist deployment automation across staging and production using UrbanCode Deploy/Velocity and Ansible
• Evaluate and implement changes per ITIL Change Management procedures
• Monitor middleware health and performance with ITCAM, Dynatrace
• Document incidents and changes in Remedy/eSMT; track ticket lifecycles
• Produce operational reports and dashboards using Power BI and Office tools

Skills

Analytical problem-solving

Proactive communication

Data visualization

Tools

UrbanCode Deploy

UrbanCode Velocity

Ansible

IBM WebSphere

IBM DataPower

OpenShift

Kubernetes

ITCAM

Dynatrace

Remedy

eSMT

Power BI

Microsoft Office

Linux (RHEL)

Job description

We are seeking an energetic and detail-oriented Junior Application Support Specialist to support day-to-day operations within a high-volume shared hosting environment. In this role, you will perform operational support, manage service request fulfillment, handle incident intake, and oversee configuration management for a large suite of enterprise Java applications. Working alongside senior systems administrators and middleware engineers, you will leverage enterprise middleware tools, deployment automation software, and cloud technologies to maintain service availability, streamline incident resolution, and ensure compliance with ITIL service management standards.

Location: Toronto, ON (Fully Onsite - 5 days/week required)

Duration: 12-month contract.

Advantages

• Enterprise Tech Exposure: Gain hands-on experience supporting 200+ enterprise Java applications across IBM WebSphere, DataPower, OpenShift, and Kubernetes environments.
• DevOps & Automation Skills: Build practical expertise with modern deployment tools like UrbanCode Deploy, UrbanCode Velocity, and Ansible.
• ITIL Mastery: Deepen your practical knowledge of ITIL Incident, Problem, and Change Management frameworks in a fast-paced environment.
• Predictable Onsite Synergy: Collaborate directly with senior technical specialists in a structured, 5-day onsite workspace built for real-time mentorship.

Responsibilities

• Incident Intake & Queue Management: Monitor operational queues, triage incoming technical incidents, perform root-cause diagnostics, and lead incident resolution workflows in alignment with ITIL Incident Management protocols.
• Service Request Fulfillment: Coordinate and execute end-to-end service request fulfillment, application configuration changes, and routine maintenance tasks for hosted enterprise applications.
• Middleware & Cloud Platform Support: Assist in maintaining and supporting application hosting environments utilizing IBM WebSphere Application Server (NDM/Liberty), IBM DataPower, OpenShift, and Kubernetes platforms.
• Deployment Automation Execution: Support continuous integration and automated code deployments across staging and production environments using tools such as UrbanCode Deploy, UrbanCode Velocity, and Ansible scripts.
• Change Management & Governance: Evaluate, plan, and implement system change requests according to strict ITIL Change Management procedures, minimizing service disruptions.
• System Monitoring & Diagnostics: Monitor middleware health, application performance, and network topologies using diagnostic utilities like ITCAM and Dynatrace.
• Service Management Tooling: Document incidents, log technical changes, and track request lifecycles using enterprise service management systems like Remedy/eSMT.
• Operational Reporting & Data Visualization: Analyze operational ticket metrics and application uptime data to generate trend reports and dashboards using Power BI and Microsoft Office tools.

Qualifications

• Middleware Application Suite Expertise: Direct hands-on experience or working knowledge supporting IBM WebSphere Application Server (NDM and Liberty) and IBM DataPower platforms (Strictly Required).
• Deployment Automation Tooling: Proven experience with automated deployment platforms, specifically UrbanCode Deploy and UrbanCode Velocity (Strictly Required).
• Middleware Monitoring Utilities: Experience utilizing performance monitoring tools such as ITCAM, Dynatrace, or similar enterprise APM solutions (Strictly Required).
• Cloud & Containerization Technologies: Practical exposure to cloud infrastructure and container orchestration systems including OpenShift, Kubernetes, and Ansible automation (Strictly Required).
• ITIL Process Proficiency: Solid working knowledge of ITIL Incident Management and ITIL Change Management processes (Strictly Required).
• Service Management Software: 2+ years of experience logging, tracking, and resolving service tickets using Remedy, eSMT, or equivalent IT Service Management (ITSM) tools.
• Operating Systems & Infrastructure: Experience with Linux (RHEL) or Solaris environments, file transfer protocols (SFTP/Secure Transport), and basic network topologies (load balancers, firewalls, DNS).
• Soft Skills: Strong analytical problem-solving abilities, proactive communication skills and proficiency with data visualization tools like Power BI.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.