Data Analyst

Insight Global; Ontario; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Data Analyst to enhance their Help Desk operations through data-driven insights. This role involves developing standard reports, analyzing key trends, and creating dashboards for senior leadership. You'll leverage multiple data sources to ensure accurate data management and reliability. If you have a knack for data visualization and collaboration, and are eager to modernize help desk operations with AI capabilities, this is the perfect opportunity for you. Join a forward-thinking team and make a significant impact with your analytical skills!

Qualifications

• Experience in data analysis and reporting.
• Proficiency in Power BI and SQL required.

Responsibilities

• Create dashboards and visualizations for performance tracking.
• Collaborate to design AI and cloud-based capabilities.

Skills

Power BI

SQL

ETL processes

Data visualization

Analytical skills

Collaboration skills

Critical thinking

Education

2-4 years of relevant experience

Tools

Microsoft 365

Power Platform

Python

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$44.00/hr - $50.00/hr

The Data analyst will develop and maintain standard reports, as well as analyze and identify key trends for the Help Desk team. The role is also responsible for performing data extraction, aggregation, transformation, management, and quality reviews of data from multiple data sources for use in reporting and analytics.

Responsibilities include:

• Create dashboards and context-relevant visualizations for senior leadership to provide transparent performance-tracking of help desk teams

• Build effective leading/lagging KPIs that enable improvement of help desk operations and costs

• Leverage multiple data sources to create centralized repository of help desk data, ensuring single source of truth and rapid data access to larger organization

• Formulate techniques for effective data collection, data management, and data reliability, to ensure accuracy and legitimacy

• Collaborate with internal and external experts to design and enable AI and cloud-based capabilities that seek to modernize help desk operations

Required Skills

• 2 - 4 years of relevant experience and/or education

• Proficiency in Power BI, Power Platform, and Microsoft 365 products

• Proficiency in SQL and ETL processes

• Strong verbal, written, and data visualization communication skills

• Strong collaboration and teamwork skills

• Strong analytical and critical thinking skills

Nice-to-Have

• Familiar with IT help desk or contact center industry practices

• Familiar with IT service management and service delivery principles

• Adept in Python and relevant libraries for data analysis

• Understanding of advances in AI, particularly in NLP, transformers and attention mechanisms, and related AI models/products

• Understanding of data quality and data governance practice

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Data Infrastructure and Analytics

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