Dartmouth Courier Supervisor

Armour Transportation Systems; Dartmouth; On-site; CAD 60,000 - 78,000; Full time

Job summary

Armour Transportation Systems in Dartmouth, NS is seeking a Courier Supervisor to oversee daily operations of the Dartmouth courier team, ensuring efficient delivery processes and high customer service. This role manages 12+ drivers, monitors performance metrics, and enforces SOPs for safety and efficiency.

You will train new hires, coach drivers, and support ongoing development while coordinating routes and ensuring on-time deliveries and accurate POD reporting.

Qualifications

• Experience leading courier drivers and coordinating deliveries.
• Proficient with Microsoft Office and reporting tools.
• Willing to obtain required Dangerous Goods and forklift training.
• Able to lift heavy objects and work in a fast-paced warehouse.

Responsibilities

• Oversee the daily operations of the Dartmouth courier team, ensuring all drivers remain on schedule and deliveries are completed efficiently.
• Supervise and support drivers, providing guidance and direction to maintain productivity and quality.
• Address driver issues in real time and provide practical solutions on the road.
• Conduct daily pre-departure meetings to communicate operational details clearly.
• Approve timecards and manage driver attendance and schedules.
• Conduct disciplinary meetings as needed to address performance or behavioural issues.
• Ensure routes are at full capacity and flex freight to neighbouring routes when needed.
• Conduct scheduled route rides with drivers, ensuring vehicle inspections and cleanliness.
• Monitor KPIs including on-time delivery, POD reporting, and Bringg usage.
• Manage mis-sorts and create accurate freight bills to redirect freight as required.
• Train new hires and mentor drivers to improve performance and safety.
• Support development of the courier team to meet goals.
• Generate operational reports on courier performance, deliveries, and compliance.

Skills

Team management

Leadership

Communication

Time management

Conflict resolution

Multitasking

Feedback

Tools

Microsoft Office

Email reporting

Scanners

TruckMate

Forklift training

Job description

Join the Armour Team Today!

Description

Join the Armour Team Today!

Position Overview

We are seeking a highly organized and motivated Courier Supervisor to oversee the daily operations of our Dartmouth courier team, ensuring efficient delivery processes and excellent customer service. The Courier Supervisor will manage a team of 12 or more drivers, monitor performance metrics, ensure compliance with standard operating procedures (SOPs), and complete a variety of operational tasks to support smooth and timely deliveries. This role requires a strong focus on team leadership, operational performance, safety, and logistics management.

Location

Dartmouth, NS

Schedule

Monday - Friday | 6:00am - 2:30pm

Key Responsibilities

Team Management and Supervision

• Oversee the daily operations of the Dartmouth courier team, ensuring all drivers remain on schedule and deliveries are completed efficiently.
• Supervise and support drivers, providing guidance and direction as needed to maintain high levels of productivity and quality.
• Address driver issues and concerns in real time, providing solutions to challenges that arise on the road.
• Conduct daily pre-departure meetings with the courier team to communicate operational details clearly.
• Approve timecards and manage driver attendance and schedules.
• Conduct disciplinary meetings as needed to address performance or behavioural issues.

Operations and Route Management

• Ensure all delivery routes are at full capacity and, when necessary, flex freight to neighbouring routes to optimize efficiency.
• Conduct scheduled route rides with drivers, ensuring adherence to vehicle inspection protocols and monitoring vehicle cleanliness.
• Monitor and support operational KPIs, including on-time delivery, scanning compliance, proof-of-delivery (POD) reporting, and Bringg usage.
• Manage mis-sorts and ensure freight is redirected to the appropriate terminals by creating accurate freight bills.

Training and Development

• Train all new hires, ensuring they have the knowledge and skills required to perform their duties effectively.
• Coach and mentor drivers to improve performance, safety standards, and overall team cohesion.
• Support the ongoing development of the courier team to maintain high service standards and meet operational goals.

Reporting and Administrative Tasks

• Generate operational reports related to courier performance, deliveries, and compliance.
• Complete additional tasks assigned by the Courier Operations Manager.

What You Bring

• Dependable, positive team leader with strong communication, conflict-resolution, time-management, multitasking, and feedback skills.
• Proficient in Microsoft Office, email reporting, scanners, and required paperwork; TruckMate knowledge is an asset.
• Reliable local transportation and previous forklift operating experience; forklift certification is an asset.
• Committed to safe work in a fast-paced, team-oriented warehouse environment and willing to complete required Dangerous Goods and forklift training.
• Able to perform heavy lifting, work in varying warehouse temperatures and noise levels, wear safety footwear, maintain a clean criminal background, and complete driver clearance if required.