Cybersecurity Training Coordinator

Bulletproof, a GLI Company; Fredericton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in security technology seeks a Security Awareness Program Coordinator to manage client engagement and security training initiatives. The role involves coordinating phishing simulations and ensuring a high-quality customer experience while adapting to varying client needs. Ideal candidates should have a foundational understanding of cybersecurity concepts and strong organizational and communication skills.

Benefits

Health, Dental, and Vision Insurance

Vacation Time

RRSP Savings Plan with 100% match

Annual Discretionary Bonus

Educational Assistance Program

Qualifications

• Basic understanding of cybersecurity concepts like phishing.
• Experience in customer service or training coordination preferred.

Responsibilities

• Coordinate security awareness and phishing simulation campaigns.
• Collaborate with clients to tailor campaigns and training.
• Maintain documentation of campaign activities.

Skills

Organizational Skills

Communication

Customer Service

Adaptability

Education

College diploma or university degree

Tools

Microsoft Office

SafeTitan

Microsoft Attack Simulation

Job description

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Yearin 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What we have to offer :

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary:
The Security Awareness Program Coordinator is responsible for supporting and managing our end-user security awareness initiatives, primarily using SafeTitan and Microsoft Attack Simulation. This individual will engage directly with clients to create and manage phishing simulation campaigns, assign security training, and ensure an excellent customer experience. The ideal candidate is a fast learner, responsive, customer-oriented, and able to adapt to varying client requirements. While deep technical expertise is not required, a foundational understanding of cybersecurity concepts (such as phishing and attack simulation) and a willingness to learn new tools are essential.

Responsibilities:

• Coordinate and execute security awareness and phishing simulation campaigns using SafeTitan and Microsoft Attack Simulation tools.
• Collaborate with clients to understand their needs and tailor campaigns and training assignments accordingly.
• Assign, track, and report on security awareness training and simulation results for client organizations.
• Respond promptly to client inquiries, providing guidance and support throughout the engagement.
• Conduct periodic service reviews with clients to discuss program progress, results, and opportunities for improvement.
• Maintain accurate documentation of campaign activities, training assignments, and client communications.
• Stay current on evolving phishing tactics and security awareness best practices to continually improve program effectiveness.
• Assist in developing user-friendly communications and training materials to maximize engagement and behavioral change.
• Adapt quickly to new tools and processes as required by client or organizational needs.

Required Education/Credentials/Qualifications:

• Basic understanding of cybersecurity concepts such as phishing, social engineering, and attack simulation.
• Demonstrated ability to learn new software tools quickly (experience with SafeTitan or Microsoft Attack Simulation is an asset, but not required).
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills.
• Customer-focused mindset with a commitment to providing responsive, high-quality service
• Flexible and adaptable to changing customer requirements and priorities.
• Experience in customer service, training coordination, or program administration is preferred.
• Proficiency with standard desktop applications (e.g., Microsoft Office, Outlook & Teams).
• Professional manner with strong interpersonal skills; a team player and a relationship builder.
• Bilingualism (French and English) is an asset.
• College diploma or university degree in a related field is an asset.
• Comprehensive Health, Dental, and Vision Insurance
• Optional Health
• 100% Employer Paid Health and Dental Plan
• Vacation Time
• RRSP Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program

Equal Opportunity Statement:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.