Cybersecurity Customer Success Leader

Arctic Wolf; Kitchener; On-site; CAD 41,000 - 82,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off and paid volunteer –

RRSP match

Training and career development –

Comprehensive private benefits plan

Employee Assistance Program (EAP)

Fertility support and paid parental le

Job summary

Arctic Wolf is recruiting a Customer Success Manager to join our Kitchener office. You will manage a portfolio of customers using CyberSOC, drive renewals and expansions through consultative selling, and ensure ongoing customer satisfaction with regular quarterly reviews.

The role requires 4+ years in sales, a Bachelor’s degree or equivalent, and strong communication, organization, and tech skills, including Salesforce usage and spreadsheet proficiency.

Qualifications

• 4+ years of success in a sales role, preferably in a technology organization.
• Bachelor’s degree, or combination of education and relevant experience.
• Ability to be flexible and work in a rapidly changing environment.
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
• Fanatical devotion to customer service, business quality, and data security.

Responsibilities

• Managing a set of commercial customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques.
• Listening to customers and providing feedback to the business.
• Ensuring customer satisfaction and delivery of quarterly account reviews.
• Identifying opportunities to upsell to existing customers by positioning additional service offerings.

Skills

Sales experience

Adaptable / flexible

Communication skills

Tech affinity / Salesforce

Spreadsheet knowledge

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Spreadsheet software

Job description

Arctic Wolf is recruiting a Customer Success Manager to join our Kitchener office. You will manage a portfolio of customers using CyberSOC, drive renewals and expansions through consultative selling, and ensure ongoing customer satisfaction with regular quarterly reviews.

The role requires 4+ years in sales, a Bachelor’s degree or equivalent, and strong communication, organization, and tech skills, including Salesforce usage and spreadsheet proficiency.