Professional Services Engineer 1

Arctic Wolf; Southwestern Ontario; On-site; CAD 62,000 - 226,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off and paid volunteer/慈

RRSP and 401k match

Training and career development

Job summary

Arctic Wolf is seeking a Professional Services Engineer 1 to lead and execute complex technical implementations for customer deployments of Arctic Wolf solutions. You will collaborate with Security Services, Product Management, and Customer Success to resolve issues and identify new features.

The role requires strong networking knowledge, CCNA or equivalent, and a proven track record in customer-facing roles. You will work from an office base in Waterloo, Ontario with up to 5% travel as needed.

Qualifications

• Bachelor’s degree or combination of education and relevant experience.
• CCNA certification or equivalent with history of networking and routing experience.
• Aptitude and desire for technical learning and growth.
• Strong experience in customer facing implementation roles – customer advocate.
• Ability to multi-task: researching product capabilities, balancing priorities for multiple projects and customers daily.
• Broad understanding of current IT infrastructure practices.
• Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration.
• Experience with at least 2 or more of: Cisco, Juniper, Check Point, Palo Alto or Fortinet.
• Experience in two or more of: SMB networking, Endpoint deployment/management, Active Directory, Virtualization, Firewall technologies, Cloud Platforms (AWS/Azure/GCP).
• Fanatical devotion to customer service, business quality, and data security.
• Assist with developing processes and managing projects in a technology-based service organization.
• Thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational and written/oral communication skills.
• Flexibility in a rapidly changing environment.

Responsibilities

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.
• Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development.
• Primary technical resource for customers and partners during the deployment process, including technical troubleshooting.
• Engage with multiple constituents at the customer organization – Business and IT.
• Perform technical needs assessments of customer and/or partners.
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement.
• Perform other projects and responsibilities, as assigned.

Skills

CCNA

Customer facing

Multi-tasking

IT infrastructure

Windows/Linux

Active Directory

Virtualization

Networking concepts

Problem solving

Education

Bachelor's degree

Tools

Cisco

Juniper

Check Point

Palo Alto

Fortinet

Job description

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for a meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Professional Services Engineer 1 to be part of making that happen.

Responsibilities

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
• Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
• Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
• Engage with multiple constituents at the customer organization – Business and IT
• Perform technical needs assessments of customer and/or partners
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Perform other projects and responsibilities, as assigned

Required Skills And Experience

• Bachelor’s degree, or combination of education and relevant experience
• CCNA certification or equivalent with history of networking and routing experience
• Aptitude and desire for technical learning and growth
• Strong experience in customer facing implementation roles – customer advocate
• The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.
• A broad understanding of current IT infrastructure practices
• Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration
• Strong background and hands‑on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet
• Experience developing processes and managing projects in a technology-based service organization
• With current and in‑depth experience in two or more of the following areas
• Small to medium sized business environment networking practices
• Endpoint deployment and management (Mac, Windows, Linux)
• Microsoft Active Directory (Group Policy, Server Administration, etc)
• Virtualization technologies
• Firewall technologies
• Cloud Platforms – AWS, Azure, GCP
• Fanatical devotion to customer service, business quality, and data security
• Assist with developing processes and managing projects in a technology-based service organization
• The ideal candidate thinks out‑of‑the‑box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills
• The ability to be flexible and work in a rapidly changing environment is required
• This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office
• Some travel may be required – up to 5%. Passport is required.

Nice To Have Skills And Experience

• Linux CLI
• Python, Powershell / General scripting experience

On‑Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location‑related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All Wolves Receive Compelling Compensation And Benefits Packages, Including

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value‑added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

The base salary range for this job family is 62,100 to 225,900 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.