CX Insights & Qualtrics Specialist

cirquedusoleil; Montreal (administrative region); On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Group insurance

Retirement savings

Office access Montreal Studio

Professional growth

Job summary

Cirque du Soleil Entertainment Group in Montreal, QC, is seeking a Voice of Customer Specialist to transform customer feedback into actionable insights and drive CX improvements across touchpoints. You will lead CX measurement programs, design surveys, and activate insights for multiple business lines.

The role reports into the CRM structure and requires strong data storytelling abilities, experience with Qualtrics and SPSS, and bilingual French/English collaboration to influence senior leaders.

Qualifications

• Bachelor's degree in Business, Marketing, Statistics, Analytics, or a related field.
• 3–5 years of experience in customer insights, CX analytics, market research, or a related area.
• Proven expertise with Qualtrics or similar experience management platforms.
• Experience using SPSS (or equivalent statistical software) for data analysis and reporting.
• Strong analytical skills, including data interpretation, storytelling, and presentation.

Responsibilities

• Lead the design, implementation, and optimization of CX surveys and programs using Qualtrics.
• Translate customer feedback and behavioral data into actionable insights that support decision-making across departments.
• Collaborate with internal teams (Marketing, Operations, Customer Service) to interpret findings and recommend customer experience improvements.
• Present insights and recommendations to senior leaders and cross-functional partners in a clear, compelling, and action-oriented way.
• Monitor and report on key CX metrics (NPS, CSAT, CES, etc.), highlighting trends, pain points, and opportunities.
• Develop and maintain interactive dashboards and reports to visualize insights and business impact.
• Use SPSS and other analytical tools to perform advanced analyses, segmentation, and statistical modeling.
• Partner with the Customer Data Platform (CDP) team to ensure data alignment and seamless sharing of insights between Qualtrics and CRM systems.
• Provide training, guidance, and best practices to internal teams on using Qualtrics and interpreting data.
• Support system integrations between Qualtrics, the CDP, and other analytics or CRM platforms to improve data quality and accessibility.
• Stay current on emerging trends in customer insights, analytics, and experience management tools.

Skills

Qualtrics

SPSS

CRM

CX analytics

Data storytelling

Education

Bachelor's degree in Business, Marketing, Statistics, Analytics, or related field

Tools

Qualtrics

SPSS

Job description

Cirque du Soleil Entertainment Group in Montreal, QC, is seeking a Voice of Customer Specialist to transform customer feedback into actionable insights and drive CX improvements across touchpoints. You will lead CX measurement programs, design surveys, and activate insights for multiple business lines.

The role reports into the CRM structure and requires strong data storytelling abilities, experience with Qualtrics and SPSS, and bilingual French/English collaboration to influence senior leaders.