Customs Regulatory Compliance Consultant

Omnitrans inc.; Outaouais; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment (2 days in the

Comprehensive insurance program

Telemedicine platform

Healthcare account

Job summary

Omnitrans inc. in Sherbrooke, QC is seeking a bilingual Customs Regulatory Compliance Consultant to join our Technical & Consulting Services. You will manage high-level client accounts, develop regulatory opinions, and drive compliance across CBSA programs.

Primary duties include handling audits, rulings, and program implementations, with a strong emphasis on French-language regulatory work and Excel-driven analyses. Hybrid work includes 2 days per week in the office.

Qualifications

• Certified CCS required or in progress; CTS/CTCS is a plus.
• 7+ years of customs experience in a regulatory/compliance role.
• Fluent in English and French; French mandatory for this role.
• Strong MS Excel skills and data analysis abilities.

Responsibilities

• Manage a portfolio of top-tier client accounts for customs matters and recurring programs.
• Set up and maintain customs programs, including audits, claims, rulings, and related compliance activities.
• Research and draft regulatory opinions on classification, valuation, origin, and duty relief; support CBSA applications.
• Prepare and submit appeals and rulings to CBSA, CITT, and Department of Finance with strong regulatory positions.
• Provide Level 2 support for regulatory inquiries and escalate to seniors when needed.
• Lead or participate in Quarterly Business Reviews with clients to discuss activity and risks.
• Identify consulting opportunities and collaborate with Sales to grow revenue.

Skills

Bilingual English/French

Regulatory compliance

Multitask / organize / lead

Education

Certified Customs Specialist (CCS)

Certified Trade Compliance Specialist (CTCS) – asset

Tools

Microsoft Excel

Job description

Customs Regulatory Compliance Consultant

Sherbrooke, QC, Canada •

Quebec City Area, QC, Canada

Job Description

Posted Thursday, June 25, 2026 at 4:00 AM

If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Omnitrans , part of a Fastfrate Group, is currently searching for a Bilingual Customs Regulatory Compliance Consultant to join our Technical & Consulting Services .

Purpose of the Job

To provide expert Customs consulting services to external and internal clients, ensuring compliance with Canadian import regulations and promoting customs program participation. This role delivers regulatory guidance, manages recurring compliance initiatives, and provides proactive solutions that support clients in maintaining compliant importer profiles and reducing risk exposure.

Responsibilities

• Manage a portfolio of top-tier client accounts, acting as the primary consultant for customs matters, recurring programs, and regulatory inquiries.
• Set up and maintain customs programs such as recurring duty drawback claims, CBSA audits, appeals, and ruling requests; conduct mock audits and provide compliance recommendations.
• Conduct research and develop written regulatory opinions on classification, valuation, origin, duty relief, and other trade-related matters; support CBSA applications as needed.
• Prepare and submit appeals and rulings to CBSA, CITT, and Department of Finance, articulating strong regulatory positions on behalf of clients.
• Provide Level 2 support for regulatory inquiries received through the shared consulting email group, escalating to Senior Consultants or manager as appropriate.
• Participate in Quarterly Business Reviews (QBRs) with clients to discuss customs activity, compliance risks, and value-add opportunities.
• Identify consulting opportunities and pursue them independently or in collaboration with Sales to support revenue growth.
• Serve as a regulatory resource to internal stakeholders including Operations, Sales, Client Relations, and Tariff Analysts.
• Deliver training sessions and webinars for clients and internal teams on customs regulations and compliance best practices.
• Share knowledge and provide coaching to Advisors and peers; contribute to onboarding and ongoing internal training.
• Support the preparation of client notices and regulatory updates and ensure client profiles are updated to reflect regulatory changes.
• Maintain a strong working relationship with CBSA and other government agencies, communicating clearly and professionally on behalf of clients.

What You Bring:

• Certified Customs Specialist (CCS)
• Certified Trade Compliance Specialist (CTCS) – an asset
• 7+ years of comparable Customs experience
• Intermediate knowledge of MS Excel
• Ability to multitask, organize, lead, motivate, and teach.
• Thorough understanding of International Business and trading practices
• Ability to negotiate and build strong relationships.
• Ability to prioritize based on the urgency of the request from either co-worker’s, clients and/or government officials.
• Bilingualism (English/French); French is mandatory.

What We Offer:

• Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
• Have an impact on the growth of the company.
• A hybrid work environment with 2 days per week at the office.
• 24/7 telemedicine platform and an extra healthcare account expense.
• Have access to a complete insurance program of dental & medical services.
• Grow your career in a reputable company.
• Work in a flexible company with an agile mindset.

#LI-Hybrid

#LI-SK1

Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.