Customs Manager (E-Commerce)

Delmar International Inc.; Windsor; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customs Manager (E-Commerce) to lead their brokerage team. This role involves ensuring efficient customs services for clients while developing processes and maintaining strong relationships with stakeholders. The ideal candidate will have extensive experience in customs brokerage, strong business acumen, and excellent communication skills. Join a diverse and inclusive workplace that values work-life balance and offers competitive compensation and comprehensive benefits. If you're a self-starter with a passion for customs services, this opportunity is perfect for you.

Benefits

Cultural diversity

Competitive compensation

Comprehensive Benefits package

Fitness reimbursement program

Education Reimbursement Program

Work-life balance

Qualifications

• 5-8 years of experience in customs brokerage at a supervisory level.
• Strong knowledge of customs procedures and regulatory requirements.

Responsibilities

• Manage the e-commerce brokerage team and ensure efficient customs services.
• Develop customs processes and maintain positive client relationships.

Skills

Customs procedures

Regulatory requirements

Profit & loss management

Customer service

Problem-solving

Interpersonal skills

Education

College Diploma in International Transportation & Customs

Tools

CargoWise One

Microsoft Office 365

Job description

Mandate:

Reporting to the Director of Customs Services, the Customs Manager (E-Commerce) is responsible for managing the e-commerce brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring company goals and targets are met. The candidate will be managing and participating in the development of customs processes, service platforms, and productivity output. The candidate will also be responsible for addressing client queries and supporting positive relationships with them and relevant government authorities.

Requirements:

• Minimum of 5-8 years of experience in the customs brokerage industry at a supervisory or management level
• College Diploma in International Transportation & Customs or related field is preferred
• Strong business acumen and knowledge of customs procedures, tariffs, regulatory requirements, profit & loss management, accounting, and CSA
• CCS, CTCS, LCB designations are preferred
• Experience in CargoWise One system or related windows-based brokerage systems is considered an asset
• Proficient in Microsoft Office 365, with intermediate to advanced skills in Excel

What You Offer:

• Ability to work independently (drive and self-starter/self-managed)
• Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion
• Excellent oral and written communication skills
• Exceptional customer service and problem-solving skills
• Extremely detail-oriented, organized and able to multi-task

What We Offer:

• Cultural diversity and equal opportunity employer
• Competitive compensation
• Comprehensive Benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain

Industries

IT Services and IT Consulting