Customs Import Specialist

Axel Springer hy GmbH; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

Performance-based bonus program

Access to internal university for development

Job summary

GHY International in Winnipeg is hiring a Customs Import Specialist to manage shipment processing efficiently during evening shifts. The role focuses on engaging clients and carriers by phone while ensuring accurate shipment releases with strong organization and communication skills. Candidates should have completed Grade 12 and be pursuing Customs training. The position offers competitive compensation and comprehensive benefits in a supportive work environment.

Qualifications

• Ability to read and understand Customs documents.
• Strong attention to detail and able to handle large volumes.
• Previous experience in Customs Brokerage or Logistics team.

Responsibilities

• Process shipment releases accurately and efficiently.
• Engage customers and carriers via phone.
• Draft emails for missing information and manage deliveries.

Skills

Strong organization skills

Proficient in Microsoft Office

Effective communication skills

Problem-solving ability

Education

Completion of Grade 12 Education

Working towards Intro to Customs Course

Working towards CCS completion

Job description

GHY International has an exciting opportunity for the role of Customs Import Specialist working out of our Winnipeg, MB Head Office. This position is responsible for processing shipment releases for our clients in a timely and efficient manner.

Why You’ll Love Working Here

• We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development program.

About the Role

Reporting to the Client Care Manager, the Evening Customs Import Specialist is responsible for processing shipment releases for our clients accurately and efficiently during evening hours, while delivering outstanding service.

What You’ll Do

• Processing release of shipments for highway, rail, and ocean shipment electronically.
• Process, assemble and present paper release packages to Canada Border Services Agency.
• Engage customers and carriers by phone.
• Understand and work with the Document Management System.
• Managing the team’s Outlook email.
• Processing shipment information from Outlook to the GHY operating system.
• Draft and send emails to client and carriers for missing information and instructions.
• Arrange delivery of goods with freight forwarders and carriers.
• Arrange payment of charges pertaining to shipments.
• Present corrections to Canada Border Service Agency (RMD Corrections).

What You Bring

• Ability to read and understand Customs documents.
• Knowledge of rating goods would be considered an asset.
• Strong organization skills, able to prioritize work while keeping strict deadlines.
• Proficient in Microsoft Office, including Outlook, Word and Excel.
• Attention to detail, able to handle large volumes of work accurately.
• Strong problem‑solving ability, comfortable to work independently.
• Ability to work effectively in a team environment.
• Effective communication skills.
• Ability to perform daily job functions in a mature and professional manner.
• Experience with ITMR4 would be an asset.

Experience & Education

• Completion of Grade 12 Education.
• Working towards completion of the Intro to Customs Course.
• Working towards CCS completion.
• Previous experience in a Customs Brokerage or as part of a Logistics team.

Working Conditions

• Primarily desk‑based (90%) with occasional standing (5% each).

Location

Must be located in the Vancouver, BC area/able to commute to the office daily.

Hours

Monday–Friday (35 hours/week)

GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons. Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.

Please visit our careers page to see more job opportunities: https://www.ghy.com/careers/