Customs Analyst

Cole International; Vancouver; On-site; CAD 38,000 - 56,000; Full time

Benefits offered by this job

Team environment

Growth opportunities

Mission-driven work

Benefits package

Competitive compensation

Job summary

Cole International is seeking an in-office administrative professional in Vancouver to support the customs brokerage process. You will enter invoices and shipment data, respond to requests, and help maintain complete client files. This role offers growth opportunities within a collaborative team focused on service excellence.

You will back up reception duties, assist clients, and collaborate with the customs analyst team to provide accurate documentation and data-driven insights.

Qualifications

• High school diploma or GED, or an equivalent mix of education and experience.
• Typing speed of at least 40 WPM with a strong accuracy rate.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Strong attention to detail and ability to follow written, verbal, and visual instructions.
• Excellent time management and organizational skills.
• Professional and friendly communication style, both verbal and written.
• Ability to multitask and remain adaptable in a fast-paced environment.
• Self-motivated with the ability to work independently.

Responsibilities

• Accurately enter and transpose invoice and shipment data into internal systems.
• Monitor internal communications and respond to incoming requests in a timely manner.
• Track down missing documents and ensure complete files.
• Generate accurate billing and invoicing for customs entries.
• Back up reception duties and assist clients when needed.
• Support the customs analyst team with data-driven insights and documentation handling.
• Collaborate closely with colleagues to uphold our service standards.
• Perform other administrative tasks as assigned.

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

With more than six decades of experience, Cole International has grown to become one of the most trusted names in logistics and customs brokerage across North America. Our success is rooted in a people-first philosophy and an unwavering commitment to helping businesses thrive in a complex global trade environment. Guided by our mission to deliver creative logistics solutions through personalized service, we empower our team to contribute meaningfully—because at Cole, people make the difference.

Why You'll Love This Role

In this in-office position, you’ll be a vital part of the customs brokerage process—ensuring accuracy, compliance, and outstanding service behind the scenes. If you have a sharp eye for detail and enjoy organizing data in a fast-paced environment, you’ll find purpose and growth here. This role is your opportunity to join a supportive team where your work directly impacts client success and our commitment to service excellence.

What We Offer

• Supportive team environment that values collaboration
• Opportunities for training and growth within the organization
• Work that contributes to the broader mission of streamlining trade and simplifying logistics for businesses
• Comprehensive benefits package including health, dental, and retirement options
• Competitive compensation with performance recognition

What You'll Do

• Accurately enter and transpose invoice and shipment data into internal systems
• Monitor internal communications and respond to incoming requests in a timely manner
• Track down missing documents and ensure complete files
• Generate accurate billing and invoicing for customs entries
• Back up reception duties and assist clients when needed
• Support the customs analyst team with data-driven insights and documentation handling
• Collaborate closely with colleagues to uphold our service standards
• Perform other administrative tasks as assigned

What You'll Bring

• High school diploma or GED, or an equivalent mix of education and experience
• Typing speed of at least 40 WPM with a strong accuracy rate
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Strong attention to detail and ability to follow written, verbal, and visual instructions
• Excellent time management and organizational skills
• Professional and friendly communication style, both verbal and written
• Ability to multitask and remain adaptable in a fast-paced environment
• Self-motivated with the ability to work independently

Join Our Team

At Cole International, your contribution matters. You’ll be part of a community that takes pride in its work, believes in doing the right thing, and is driven to improve every day. If you're looking to be part of a company that values people and service above all, we’d love to meet you.