Customer Training Specialist

V2 SERVICES (MX); Vancouver; On-site; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Administrative leave days (up to 6)

Telework allowance MXN 575 per month

Clioversary recognition program

Job summary

Clio is seeking a Customer Training Specialist to design and deliver onboarding, advanced training, and enablement for clients across Latin America.

You will customize training for the Mexican legal market, create guides and videos, and partner with Customer Success, Sales and Product teams to drive product adoption and customer success.

Native Spanish, proficient English (B2+), and based in Mexico with hybrid work flexibility to support a diverse customer portfolio.

Qualifications

• 2+ years in Customer Training, Customer Success, Enablement, or Corporate Training in SaaS/LegalTech.
• Native or fluent Spanish and English (B2+).
• Excellent presentation, communication, and facilitation skills.
• Experience with CRM platforms (HubSpot preferred) and LMS tools.
• Based in Mexico.
• Nice to have: background in Law or Education.
• Experience with academic or government customers.
• Instructional design experience.
• Experience with legal research or knowledge management.

Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet the needs of the Mexican legal market and corporate customers.
• Create learning materials, including guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• As the business grows, expand training support to Academic and Government customers and other LATAM markets.

Skills

Customer Training

SaaS

LegalTech

Spanish (Native/Fluent)

English (B2+)

Presentation skills

CRM (HubSpot)

LMS tools

Tools

HubSpot

Learning Management System (LMS)

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary: What You'll Do

As a Customer Training Specialist, you will play a key role in helping customers successfully adopt Vincent & vLex solutions. You'll design and deliver engaging training programs, support onboarding, improve product adoption, and partner closely with Customer Success, Sales, and Product teams to create an outstanding customer experience.

Key Responsibilities

• Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
• Customize training content to meet the needs of the Mexican legal market and corporate customers.
• Create learning materials, including guides, videos, webinars, and other educational resources.
• Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
• Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
• Gather customer feedback and share insights to improve training programs and product adoption.
• Support product launches by delivering webinars and enablement sessions.
• Help ensure a smooth transition from implementation through long-term customer success.
• As the business grows, expand training support to Academic and Government customers and other LATAM markets.

What You Bring

• 2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.
• Native or fluent Spanish and intermediate to advanced English (B2+).
• Excellent presentation, communication, and facilitation skills.
• Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.
• Strong customer focus with the ability to work independently in a fast-paced environment.
• Based in Mexico.
• Nice to Have Background in Law, Education, or a related field.
• Experience with legal research or legal knowledge management solutions.
• Instructional design experience.
• Experience working with Academic or Government customers.

Why Join Clio?

Hybrid work environment. Opportunity to work with one of LATAM's fastest-growing LegalTech organizations. Exposure to a diverse customer portfolio across Corporate, Law Firms, Academic, and Government sectors. Collaborative, inclusive culture with opportunities for professional growth. Ongoing learning and development in Customer Success and LegalTech.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive and equitable salary.
• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
• Eligible employees receive a non-salary telework allowance of MXN 575 per month, paid through Sivale cards.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission.

We are dedicated to diversity, equity and inclusion.

We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.

We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process.

Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.

In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

About Clio

Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges. Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.