Customer Training Coordinator

ATS Automation Tooling Systems Inc; Cambridge; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

RRSP match

Stock purchase plan

3 weeks vacation

Health benefits + HSA

Half-day Fridays

Job summary

ATS Life Sciences Systems in Cambridge, ON is seeking a Customer Training Coordinator to design, deliver and manage technical training for customers in automation and life sciences.

You will analyze training needs, develop curricula, run classes at the Training Centre and on site, and ensure knowledge transfer with exams and reports. The role offers incentives, health benefits, RRSP match, stock plans, 3 weeks vacation, and growth opportunities.

Responsibilities

• Analyze training requirements for customer needs.
• Operate scheduled classes within the Training Centre and at customer sites.
• Maintain training database, including evaluation, certification and tracking of ATS customer trainees.
• Assist in development of technical curriculum such as student course books in Automation Systems and Safety.
• Maintain, execute and develop training procedures to support production schedules.
• Integrate training manuals with training materials and verify delivery to customers.
• Develop and conduct programs to train customers in equipment installation, programming, safety, maintenance and repair.
• Prepare training quotations for customers.
• Provide monthly reports detailing training activity.

Skills

Training coordination

Curriculum development

Customer training

Technical communication

Job description

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ATS Company: Life Sciences Systems

Requisition ID: 17194

Location: Cambridge, ON, CA, N3H 4R7

Date: Jul 30, 2026

Customer Training Coordinator

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

• Compensation: $34.62 - $47.20
• Annual Performance-Based Incentive Bonus
• 5% RRSP match
• Stock purchase plan
• Starting 3 weeks of vacation
• Benefits package (health and dental) + $600 health spending account
• Half-Day Fridays
• Working on challenging engineering projects.
• Continuous learning and career growth with global mobility opportunities.
• A chance to contribute to something bigger - advancing the future of healthcare through automation.

MAJOR DUTIES:

Analyze training requirements specific to customer needs. Research, write and teach and/or source training courses related to identifiable needs. Operate scheduled classes within the Training Centre and at customer sites.

SPECIFIC RESPONSIBILITIES:

Maintain training database, including evaluation, certification and tracking of ATS customer trainees.

Assist in the development of technical curriculum, such as student course books, in the area of Automation Systems, Safety, I.S.O., and as‑needed training for ATS customers.

Maintain, execute and develop existing training procedures and apply those procedures to support production schedules while meeting training schedules.

Assist in the integration of support manuals with that of training material and verify the delivery of the information to ATS customers.

Maintain electronic reporting of the operation of the training system.

Develop and conduct programs to train ATS customers in equipment installation, programming, safety, maintenance and repair of custom machinery and equipment such as robots and programmable controllers, following manuals, specifications, blueprints and schematics using hand tools, measuring instruments and test equipment.

Confer with management, other ATS resources and customers to determine training objectives.

Write training program, including training outline, manuals, handouts and presentation materials.

Schedule classes based on equipment and customer availability.

Demonstrate procedures being taught.

Observe trainees in both classroom and during hands‑on activities to ensure good knowledge transfer and safety and answers trainees’ questions.

Create and administer, where necessary, written or practical exams.

Assist in the operation of a technical training centre at ATS and other locations as needed.

Upgrade personal knowledge of automation components and devices as needed.

Prepare training quotations for customers.

Provide monthly reports detailing previous months