Customer Technical Support Co-op/Intern

Nokia; Ottawa; On-site; CAD 20,664,000 - 30,307,000; Full time

Job summary

Nokia is offering a four‑month Customer Technical Support Co‑op in Ottawa, onsite. You will troubleshoot customer network issues, configure routers and switches under supervision, and document findings from lab tests and customer cases.

You’ll work with Nokia SR Linux, learn through hands‑on tasks, workshops and shadowing, and contribute to team-driven automation ideas while developing strong collaboration skills.

Qualifications

• Currently pursuing a diploma, bachelor’s or master’s in network technology, CS, or related field in Canada.
• Strong knowledge of OSI model, TCP/IP, subnetting, routing protocols and switching technologies.
• Proficiency with Linux platforms and basic coding/automation.
• Excellent communication and teamwork skills.

Responsibilities

• Troubleshoot customer network issues across IP Service Router platforms.
• Manage and support Nokia SR Linux (SRL) environments including config, troubleshooting and upgrades.
• Assist in reproducing customer issues in the lab and document test results.
• Perform basic configuration tasks on routers and switches under supervision.
• Identify opportunities for automation and develop solutions.
• Help prepare presentations or summaries from lab tests or customer cases.
• Participate in internal trainings and shadowing opportunities.

Skills

OSI model & networking

TCP/IP

Subnets & routing

Routing protocols (OSPF,BGP)

VLANs & STP

Linux platforms

Coding & automation

Team communication

Education

Diploma in networking technology

Bachelor’s degree in Networking/CS/EE

Master’s degree in Networking/CS/EE

Tools

Linux

Automation scripting

Job description

Position: Customer Technical Support Co-op/Intern

Number of Position(s): 3

Duration: 4 Months

Date: Jan. 4th - Apr. 30th, 2027

Location: Onsite Ottawa, ON, CANADA

EDUCATIONAL RECOMMENDATIONS

Currently a candidate for diploma, bachelor’s or master’s degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada.

What you will do:

• Troubleshoot customer network issues across various IP Service Router platforms.
• Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades.
• Assist in reproducing customer issues in the lab and documenting test results.
• Perform basic configuration tasks on routers and switches under supervision.
• Identify opportunities for automation and develop solutions.
• Help prepare presentations or summaries based on findings from lab tests or customer cases.
• Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.

You Have:

• Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP)
• Strong knowledge of Linux platforms
• Strong knowledge of coding and automation
• Excellent communication skills and ability to work well in a team environment
• Excellent written communication skills
• Quick learner and willing to share knowledge with others on the team

It Would Be Nice If You Also Had

• IP Certifications or equivalent
• Basic knowledge of how to configure routers and switches
• Exposure to tools such as Wireshark and IXIA

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.