Customer Support (Weds - Sun)

Visa Hunt; Canada; Remote; CAD 36,000 - 48,000; Full time

Job summary

Youtooz is seeking a Customer Support Representative to help fans and customers across Email, Twitter/X, Facebook, Instagram, and Reddit. You’ll join a small, passionate team delivering exceptional support from a remote setup.

The ideal candidate writes clearly in English, stays organized, and enjoys solving problems with attention to detail. You’ll engage with our community and advocate for the Youtooz brand in everyday interactions.

Qualifications

• 1+ years of experience in customer support across multiple channels.
• Experience with high-volume and fast-paced support environments.
• Proficient with ecommerce platforms (Shopify, WooCommerce, SquareSpace).

Responsibilities

• Provide customer support across multiple channels while maintaining brand voice.
• Resolve order issues including addresses, refunds, lost shipments, and defects.
• Support internal operations to ensure smooth release and delivery of Youtooz Collectibles.
• Engage with the community on social platforms and respond to inquiries.
• Act as a Youtooz brand ambassador.

Skills

Customer support

Multi-channel

E-commerce platforms

Ticketing systems

Independent work

Attention to detail

Internet culture

Education

Bachelor's degree

Tools

Shopify

WooCommerce

SquareSpace

Zendesk

Jira

Zoho

Job description

Customer Support Representative

Location: Remote
Schedule: Wednesday to Sunday

Youtooz creates designer toys for the heroes and role models of the internet — Youtubers, Instagram influencers, celebrities, athletes, rappers, and more. Youtooz mission is to bring the people you already love to watch and keep up with on the internet in real life, on your desk at work, your shelf in your bedroom or even in your living room for everyone to see. Youtooz are incredibly personal and unique to each creator and customer and comes with a variety of unique perks.

We’re on the lookout for a Customer Support Representative who will primarily be responsible for assisting customers through our main support channels, including Email, Twitter/X, Facebook, Instagram, and Reddit. In addition to this, the role will contribute to growing our online community through thoughtful interactions on our social platforms. You’ll also work closely with a small, passionate team dedicated to the Youtooz brand and delivering exceptional customer support.

The ideal candidate will have excellent written English, be highly organized and independent, possess strong problem-solving skills with attention to detail, and have a passion for customer support and internet culture.

Responsibilities

• Providing customer support across multiple channels while maintaining our brand voice
• Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
• Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
• Engaging with our community on social media by responding to support inquiries and feedback
• Acting as a Youtooz brand ambassador

Requirements

• +1 years of experience in customer support across multiple channels (email, chat, phone)
• Experience with high-volume & fast-paced customer support
• Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
• Experience with ticketing systems (Zendesk, Jira, Zoho)
• Ability to work independently and efficiently
• Excellent attention to detail
• Passion for customer support and helping others

Bonus Points

• Bachelor's Degree or higher
• Written fluency in additional languages
• Social Media Support experience (Twitter, Instagram, Reddit)
• Community Management experience
• Strong familiarity with Internet and pop culture

Originally posted on Himalayas