Customer Experience & Operations Coordinator

RUX; Squamish; Hybrid; CAD 25,000 - 39,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

RUX is seeking a part-time Customer Experience & Operations Coordinator in Squamish, BC, with hybrid work flexibility. The role focuses on day-to-day customer support across email, phone, and digital channels, while assisting with orders, inventory, and logistics to ensure smooth operations.

You will gather customer feedback and work with teams to improve service quality, efficiency, and records management.

Qualifications

• Strong customer service and communication skills with empathetic professionalism.
• Operations management and administrative support to daily workflows, order management, and record keeping.
• Analytical ability to interpret feedback, track metrics, and suggest improvements.
• Familiarity with digital tools, CRM or helpdesk systems, and standard office software.
• Organized, detail-oriented, and able to manage multiple priorities in a part-time, hybrid setting.
• Experience in retail, e-commerce, or outdoor gear industries is a plus.
• Ability to work independently and with a small team.

Responsibilities

• Coordinate day-to-day customer support interactions across email, phone, and digital channels.
• Respond to inquiries and ensure timely resolution of issues.
• Assist with order processing, inventory tracking, and logistics support.
• Maintain accurate records and support administrative tasks.
• Collaborate with internal teams to improve processes and customer experience.
• Gather feedback and identify patterns to help shape best practices.

Skills

Customer service

Communication

Analytical skills

CRM systems

Helpdesk tools

Organizational skills

Tools

CRM software

Office software

Job description

Company Description

RUX is focused on helping people make space for the good life by developing agile and sustainable systems to manage and move their gear. The company designs thoughtful, practical solutions that simplify organization and transportation, enabling customers to enjoy more time doing what they love. RUX emphasizes durability, flexibility, and environmental responsibility in its products and processes. Team members contribute to a culture of innovation, outdoor appreciation, and customer-centered design.

Role Description

The Customer Experience & Operations Coordinator is a part-time hybrid role based in Squamish, BC, with some work-from-home flexibility. This role coordinates day-to-day customer support interactions, responds to inquiries, and ensures timely resolution of issues across email, phone, and digital channels. The coordinator assists with order processing, inventory tracking, and logistics support to keep operations running smoothly. Responsibilities include maintaining accurate records, supporting administrative tasks, and collaborating with internal teams to improve processes and customer experience. The role also involves gathering feedback, identifying patterns in customer needs, and helping shape best practices to enhance service quality.

Qualifications

• Strong customer service and communication skills, with the ability to engage professionally and empathetically with customers.
• Operations management and administrative assistance skills to support daily workflows, order management, and record keeping.
• Analytical skills to interpret customer feedback, track metrics, and suggest process improvements.
• Comfort with digital tools, CRM or helpdesk systems, and standard office software.
• Organized, detail-oriented, and able to manage multiple priorities in a part-time, hybrid environment.
• Experience in retail, e-commerce, or outdoor gear industries is an asset.
• Ability to work both independently and collaboratively within a small, growing team.