Service Supervisor

TCAT Div of Toromont Industries Ltd; Thompson; On-site; CAD 79,000 - 98,000; Full time

Benefits offered by this job

Flexible work schedules

Benefits package

Job summary

Toromont Cat Thompson Branch is seeking a Service Supervisor to lead a team of technicians, liaising with corporate initiatives while ensuring safety and high-quality service to grow market share. This permanent role focuses on delivering exceptional customer outcomes and strong shop operations.

The position requires minimum post-secondary education and at least three years of supervisory experience, with opportunities for flexible schedules and cross-location work across Eastern Canada.

Qualifications

• Minimum post-secondary education.
• Minimum 3 years of experience in a supervisory position.

Responsibilities

• Model safe, environmentally sound and healthy work behaviours in line with Health and Safety policies.
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity.
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service.
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations.
• Provide direction on financial implications of work orders including customer pay, warranties, claims and redos.
• Create quotes and review invoices for internal and external customers.
• Manage work-in-progress (WIP) and contamination control.
• Investigate and report accidents or near misses.
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures.
• Encourage continuous improvement for shop operations through meetings and training.
• Assist with fixed assets management and capital expenditures preparations

Skills

Supervisory experience

Customer service

Education

Post-secondary education

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on June 16, 2026

Locations

Showing 1 location

Thompson, MB R8N1M4, CAN

• Leadership
• Full-Time
• Requisition #: SERVI009495

Description

Toromont Cat is looking for a Service Supervisor to join the team at our Thompson Branch! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,379.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Must-haves for this role:

• Minimum post-secondary education
• Minimum 3 years of experience in a supervisory position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.