Customer Support Specialist, Managed Services

LBMX; London; On-site; CAD 50,000 - 65,000; Full time

Job summary

A dynamic software solutions company in London, Ontario, is seeking a Customer Support Specialist to manage customer inquiries and support financial processes. The ideal candidate will be bilingual in French and English, possess strong Excel skills, and have at least 5 years of experience in customer support. This on-site position offers competitive salary and benefits, including a health spending account and flexible hours.

Benefits

Competitive salary and benefits

3 weeks vacation to start

Company matched GRSP contributions

Education subsidies

Flexible Summer Hours

Qualifications

• 5+ years of experience in a customer support or service role.
• Bilingual proficiency in French and English (verbal and written) is required.
• Strong knowledge of accounting practices and journal entries.

Responsibilities

• Serve as the primary point of contact for customer support inquiries.
• Oversee processing of invoicing, payments, and rebates accurately.
• Conduct reconciliations, prepare reports, and handle ad-hoc invoice entry.

Skills

Customer-Focused

Problem Solver

Detail-Oriented

Adaptability

Purchase to Pay Knowledge

Tools

Sage

QuickBooks

Salesforce

Microsoft Excel

Microsoft Word

Job description

Overview

LBMX is growing again . . .We are seeking a Customer Support Specialist, Managed Services. LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives. With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities. If you are an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.

Position Description: We’re looking for a bilingual Customer Service Representative (French/English) to join our team. In this role, you’ll be the first point of contact for our customers, ensuring their questions are answered and their needs are met in both English and French. You’ll also put your Excel and accounting skills to work by helping manage data, track information, and support smooth financial and operational processes. This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.

Positions Available: 1

Responsibilities

• Serve as the primary point of contact for customer support inquiries from member and supplier partners, ensuring timely and efficient resolution.
• Oversee the processing of invoicing, payments, and rebates with accuracy and attention to deadlines.
• Conduct reconciliations, prepare reports, and handle ad-hoc invoice entry as needed.
• Support reporting requirements and assist with special projects as assigned.
• Perform light administrative tasks to support the office's smooth operation.
• Continuously improve support processes to enhance customer experience.

Note: This is not a technical or IT role — it’s all about delivering great customer service while using your Excel, accounting, and bilingual communication skills to support the business.

What We’re Looking For

• Customer-Focused: A passion for delivering exceptional customer service, demonstrated by fast response times and effective communication.
• Problem Solver: Ability to troubleshoot issues and provide creative, practical solutions for customers and team members.
• Detail-Oriented: Accuracy in financial transactions, reporting, and data entry is critical.
• Adaptability: Willingness to manage a variety of tasks in a fast-paced environment.
• Purchase to Pay Knowledge: A keen understanding of how the invoice and payment process works within a business.

Skill Requirements

• Strong working knowledge of accounting practices and journal entries.
• Proficiency with financial software such as Sage/QuickBooks.
• Advanced Microsoft Excel skills, including the ability to confidently use VLOOKUPs, Pivot Tables, and complex formulas for reporting and reconciliation.
• Daily experience working with a CRM platform (e.g., Salesforce, HubSpot, or similar) to track, manage, and resolve customer inquiries.
• Proficiency in Microsoft Word and other Office applications.
• Bilingual proficiency in French and English (verbal and written) to support international partners and customers.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines

Experience Required

• Minimum of 5 years of experience in a customer support or service role, ideally within a buying group or supply chain environment.

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• Flexible Summer Hours
• $500 Staples Allowance for new hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023 and 2024)
• Named one of London’s Best Places to Work (2022)
• Winner of Canada's Top 100 Employer (2025)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.