Customer Service Representative

Elby Professional Recruitment; Toronto; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Hourly rate $20-$25/hour

Employer-paid benefits

Employee discount program

On-site barista

Job summary

Elby Professional Recruitment is seeking a Customer Service Representative for our Ontario client. The role focuses on delivering an exceptional customer experience through order support, communication, and day-to-day service coordination, with occasional front desk support.

You will handle inquiries by phone, email and in person, assist with order entry and changes, maintain accurate records, and work with internal teams to meet customer needs.

Qualifications

• Experience in customer service in a fast-paced environment.
• Strong communication skills and a customer-focused attitude.
• Highly organized with attention to detail and accuracy.
• Comfortable learning new systems; experience with ERP is a plus.
• Ability to manage multiple priorities and work collaboratively.

Responsibilities

• Serve as primary contact for customer inquiries via phone, email, and in person.
• Support customers with order entry, verification, changes, and delivery questions.
• Ensure orders are entered accurately and processed promptly.
• Maintain relationships by delivering responsive, professional service.
• Provide front desk coverage and general office coordination as needed.
• Collaborate with internal departments to meet customer needs.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

ERP experience

Job description

Our client is seeking a Customer Service Representative who is customer-focused, organized, and enjoys working in a fast-paced environment. This role is primarily focused on delivering an exceptional customer experience through order support, customer communication, and day-to-day service coordination, while also providing occasional support to front desk and reception functions. This is an excellent opportunity for someone looking to build a career within customer service, customer success, sales support, or operations.

What our client has to offer:

• Hourly rate of $20-$25/hour
• 100% employer-paid benefits
• Employee discount program
• Full-time barista on-site
• Stable, growing organization with opportunities for advancement

Responsibilities:

• Serve as a primary point of contact for customer inquiries via phone, email, and in person.
• Support customers with order entry, order verification, order changes, and delivery-related questions.
• Ensure customer orders are entered accurately and processed in a timely manner.
• Maintain strong relationships with customers by providing responsive, professional service.
• Assist with documentation, record-keeping, and administrative support activities.
• Collaborate with internal departments to ensure customer needs are met effectively.
• Provide front desk coverage by greeting visitors, drivers, and staff in a professional and welcoming manner.
• Support general office coordination, including mail, deliveries, and other administrative duties as required.

Qualifications:

• Previous customer service experience in a fast-paced environment.
• Strong communication skills and a genuine passion for helping customers.
• Excellent attention to detail and commitment to accuracy.
• Comfortable learning new systems and technology; ERP experience is considered an asset.
• Highly organized, adaptable, and able to manage multiple priorities.
• A positive, team-oriented approach with a willingness to jump in and support wherever needed.

To be eligible for this role, you must be legally eligible to work in Canada.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.

We would like to thank all applicants; however, only those under consideration will be contacted.

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