Customer Support Specialist

Uline; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Specialist, where you will provide exceptional service and support to customers. This role offers a dynamic work environment with full-time hours and significant growth potential. With comprehensive training and a focus on professional development, you'll sharpen your skills while building strong relationships with customers. Enjoy a range of benefits, including health insurance and a 401(k) with employer match, all while working in a clean and modern facility. If you're eager to learn and grow in your career, this is the perfect opportunity for you!

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

First-class fitness center

Clean, modern facilities

Qualifications

• Excellent problem-solving and communication skills are essential.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders and handle account inquiries using technology.
• Build business relationships with customers over phone, email, and chat.

Skills

Problem-solving skills

Communication skills

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree

Job description

Join to apply for the Customer Support Specialist role at Uline.

This range is provided by Uline. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $28.00/hr

Pay from $24 to $28 per hour with significant growth and earning potential!

Includes $2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.
• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Wholesale

Referrals increase your chances of interviewing at Uline by 2x

Get notified about new Customer Support Specialist jobs in Ontario, CA.