Customer Support Specialist

Socket.dev; Mississauga; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

RRSP matching plan

Extended healthcare

Remote work from home option

3 weeks of vacation

Job summary

Fronius Canada, located in Mississauga, seeks a Procurement/Customer Support Specialist to join the Order Processing team. You will manage procurement, supplier relations, and the full order cycle, from quote through invoicing.

The role requires 5+ years in procurement/order processing, ERP/CRM experience, and strong communication skills. A bilingual French advantage, with remote work options and competitive benefits are provided.

Qualifications

• 5+ years in procurement and order processing or a related support role.
• Strong engineering/technical aptitude.
• Proficient with ERP systems for full order processing cycle.
• Detail-oriented and highly organized.
• Excellent written and spoken communication skills with internal/external customers.
• French language is an asset.

Responsibilities

• Manage procurement and supplier communications from order to delivery.
• Approve vendor invoices and escalate issues.
• Maintain ERP material master data and coordinate with internal teams.
• Process the full cycle of sales/service orders from acknowledgement to invoicing.
• Coordinate with finance on customer credits and payments.
• Provide customer service via email and phone and prepare quotations.
• Occasional travel to training or meetings at the parent company.

Skills

Procurement

Order processing

ERP systems

CRM

MS Office

French (Bilingual)

Education

Post-Secondary Diploma or equivalent

Tools

BaaN ERP

Dynamics CRM

MS Outlook

Job description

Fronius is an international company present in 100+ countries world-wide with two Strategic Business Segments: Welding Solutions and Solar & Energy Solutions. Fronius is a Technology Leader specializing in high quality manual and robotic welding solutions. At Fronius Canada (a subsidiary of Fronius International) we are currently looking for a passionate Procurement/Customer Support Specialistto join our Order Processingteam at our Mississauga head office. This is not just any job.... At Fronius Canada, we are experts in our field, our solutions are different and so are our people!

What you will be doing:

Procurement

• Follows the purchasing procedure to manage internal and external suppliers.
• Acts as the first point of contact for procurement, logistics and correspondence with suppliers.
• Handles all tasks from order to delivery within procurement.
• Approves vendor invoices.
• Escalates with internal and external suppliers as required.
• Collaborates with internal teams to identify slow-moving and obsolete inventory and takes appropriate actions.
• Collaborates with internal departments to ensure a smooth flow of materials and components through the supply chain.
• Maintains the material master data in the ERP system for all relevant purchases.
• Participates in meetings with Fronius Headquarters to support regular coordination, close cooperation and good exchange of information with colleagues of various subsidiaries.
• Collaborates with other subsidiaries to define and implement sustainable. improvements to business processes.
• Trains new procurement employees as well as keeps all colleagues up to date regarding procurement matters (current news, updates, changes, etc.).
• Conducts other duties as required.

Customer Service

• Manages and maintains customer database in our ERP system (BaaN) and CRM.
• Provides customer service support via email and phones to customers.
• Prepares sales and service quotations.
• Manages the full cycle of sales/service orders including order acknowledgement, shipment and invoice.
• Processes the credit and return of customer order.
• Collaborates on shipment with warehouse staff.
• Supports marketing and sales to ensure customer satisfaction during sales order processing.
• Coordinates with the finance team on matters of customer credit and payment.
• Available for occasional travel overseas to our parent company for training or meeting.
• Conducts other duties as required.

What we are looking for:

• Technical Aptitude in engineering with 5+ years experience in procurement and order processing or support team.
• A quick learner in a fast-paced work environment.
• Be able to adapt to changes in workplace.
• Working knowledge of ERP System regarding the full cycle of order processing and procurement.
• Detail-oriented and well-organized all time.
• Accuracy driven is a must during order processing in the system.
• Proficient with Microsoft Office including Word, Excel, Outlook and Dynamics CRM.
• Ability to work both independently and in a team.
• Strong written and spoken communication skills with internal and external customers.
• Be able to multi-task in a timely manner.
• Post-Secondary Education/Associated Diploma or equivalent experience.
• Bilingual in French is an asset.

What we offer:

• Competitive salary ($60k-70k)
• RRSP matching plan for eligible employees
• Extended healthcare plan
• Remote work from home opportunity
• 3 weeks of vacation, and more