Customer Support Specialist

Fronius; Mississauga; Remote; CAD 60,000 - 70,000; Full time

Benefits offered by this job

RRSP matching

Extended healthcare

Remote work from home

3 weeks vacation

Job summary

Fronius Canada, Mississauga, is seeking a Procurement/Customer Support Specialist to join our Order Processing team. You will manage procurement and customer service tasks, including vendor relations, order-to-delivery cycles, and quotations, using BaaN ERP and Dynamics CRM.

Remote work from home is available, with occasional travel to the parent company. Ideal candidates have engineering-related technical aptitude, 5+ years in procurement/order processing, and strong communication skills.

Qualifications

• Engineering background with 5+ years in procurement and order processing.
• Strong multitasking in a fast-paced environment.
• Experience with ERP and CRM systems.

Responsibilities

• Manage procurement processes and supplier relationships from order to delivery.
• Handle customer service duties via email/phone and prepare quotations.
• Oversee full cycle of sales/service orders including shipment and invoicing.
• Coordinate with finance on customer credits and payments.

Skills

Technical aptitude

Communication skills

Multitasking

Adaptability

Independence

Team collaboration

Detail-oriented

Fast learner

Education

Post-Secondary Education/Associated Diploma

Tools

BaaN ERP

Dynamics CRM

Microsoft Office

Job description

About this role

Fronius is an international company present in 100+ countries world-wide with two Strategic Business Segments: Welding Solutions and Solar & Energy Solutions. Fronius is a Technology Leader specializing in high quality manual and robotic welding solutions. At Fronius Canada (a subsidiary of Fronius International) we are currently looking for a passionate Procurement/Customer Support Specialist to join our Order Processing team at our Mississauga head office. This is not just any job.... At Fronius Canada, we are experts in our field, our solutions are different and so are our people!

Procurement

• Follows the purchasing procedure to manage internal and external suppliers.
• Acts as the first point of contact for procurement, logistics and correspondence with suppliers.
• Handles all tasks from order to delivery within procurement.
• Approves vendor invoices.
• Escalates with internal and external suppliers as required.
• Collaborates with internal teams to identify slow-moving and obsolete inventory and takes appropriate actions.
• Collaborates with internal departments to ensure a smooth flow of materials and components through the supply chain.
• Maintains the material master data in the ERP system for all relevant purchases.
• Participates in meetings with Fronius Headquarters to support regular coordination, close cooperation and good exchange of information with colleagues of various subsidiaries.
• Collaborates with other subsidiaries to define and implement sustainable. improvements to business processes.
• Trains new procurement employees as well as keeps all colleagues up to date regarding procurement matters (current news, updates, changes, etc.).
• Conducts other duties as required.

Customer Service

• Manages and maintains customer database in our ERP system (BaaN) and CRM.
• Provides customer service support via email and phones to customers.
• Prepares sales and service quotations.
• Manages the full cycle of sales/service orders including order acknowledgement, shipment and invoice.
• Processes the credit and return of customer order.
• Collaborates on shipment with warehouse staff.
• Supports marketing and sales to ensure customer satisfaction during sales order processing.
• Coordinates with the finance team on matters of customer credit and payment.
• Available for occasional travel overseas to our parent company for training or meeting.
• Conducts other duties as required.

What we are looking for

• Technical Aptitude in engineering with 5+ years experience in procurement and order processing or support team.
• A quick learner in a fast-paced work environment.
• Be able to adapt to changes in workplace.
• Working knowledge of ERP System regarding the full cycle of order processing and procurement.
• Detail-oriented and well-organized all time.
• Accuracy driven is a must during order processing in the system.
• Proficient with Microsoft Office including Word, Excel, Outlook and Dynamics CRM.
• Ability to work both independently and in a team.
• Strong written and spoken communication skills with internal and external customers.
• Be able to multi-task in a timely manner.
• Post-Secondary Education/Associated Diploma or equivalent experience.
• Bilingual in French is an asset.

What we offer

• Competitive salary ($60k-70k)
• RRSP matching plan for eligible employees
• Extended healthcare plan
• Remote work from home opportunity
• 3 weeks of vacation, and more

Are you ready for Fronius?

We are a family-owned company from Austria active in the electrical and electronics industry. With Fronius Welding, we are continually revolutionising welding technology, while Fronius Solar & Energy focuses on the best possible use of solar energy and optimising battery charging systems for intralogistics. We currently employ around 6,700 people worldwide and are always looking for new colleagues to join us in developing sustainable and forward-looking solutions.

What sets us apart? Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community. We are Fronius.