Customer Support Specialist

Vaco Recruiter Services; Lynn; On-site; Full time

Job summary

A leading company is looking for a Customer Support Specialist to handle a high volume of inbound calls. The role requires great personal skills, attention to detail, and the ability to manage customer complaints effectively. Ideal candidates will have a customer service background and an Associate’s Degree. This position offers a starting pay of $22.00/hour.

Qualifications

• Customer service background preferred.
• Call center experience preferred.

Responsibilities

• Serves as first line of response for inbound calls.
• Handles diverse customer situations with minimal supervision.
• Ensures effective customer communication.

Skills

Personal Skills

Attention to Detail

Education

Associate’s Degree

Tools

PC Skills

Job description

Vaco Boston has partneredwith our client to hire a CustomerService Representative to join their team!

Start Date: June 2025
Location: Lynn, MA-
Title: Customer Support Specialist
Pay: $22.00/hour

• Great personal skills
• Call Center or customer service experience
• High attention to detail

Responsibilities:

• Serves as first line of response for a high volume of inbound calls with varying degree ofcomplexity. This role includes the following:
• Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenanceandregulatory requirements.
• Is able to handle a diverse array ofcomplexcustomer situations with minimal supervisory assistance by making sound decisions that minimize risk to clientandcustomer.
• Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
• Ensures effective customer communication by utilizing superior verbalandwritten skills.
• Must be able to handle basic customer complaintsandproblems with minimal assistance.
• Is able to recognize personal limitations in an acceptable time frameandinitiate requests for assistance to appropriate personnel as needed.
• Responsible for achieving entry level salesandservice standards as set forth by senior management.

Requirements:
EducationandExperience:

• Associate’s Degree or related knowledge/skills base gained through experience preferred.
• Customer Service background preferred.
• Call Center experience preferred
• Serviceandsales background a plus
• PCanddata entry skills required
• Proven previous job stability a must