Customer Support Specialist

CATALIS; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Catalis is seeking a motivated individual for a Customer Service and Technical Support position, crucial for assisting municipal governments with their software needs. The ideal candidate should have experience in customer service, strong communication skills, and a basic understanding of SQL. This role promises a dynamic work environment and an opportunity for professional growth within a fast-growing technology company.

Benefits

Competitive compensation

Full paid vacation

Comprehensive health and dental benefits

Free unlimited Udemy courses

Qualifications

• 1-2 years experience in customer service or technical support.
• Excellent communication skills.
• Basic understanding of SQL.

Responsibilities

• Provide telephone and email support to customers.
• Document and resolve customer issues.
• Maintain positive relationships with customers.

Skills

Communication

Problem-Solving

Technical Support

Education

Associate degree or advanced training in Business, Computer Science, or related field

Tools

SQL

Windows Operating System

Job description

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!

The Opportunity

We are currently looking for naturally curious problem-solvers who are experienced in resolving complex issues and who are excited to work directly with customers to resolve their application and environmentally related issues. The successful candidate will be a self-starter, tenacious in their follow-through, excellent in communication and creative in their problem-solving capacity.

What you Will do

In this role, you will be responsible for working directly with customers daily to understand, document and resolve any issue or new feature they have within the software. You will work directly with teammates and leadership to identify the best resolution for each customer and provide excellent customer service. The Client Services team supports and maintains customers for seven different products within the organization.

• Provide telephone and email support for customers, providing resources to complex problems with in-depth technical support for customers, documenting thoroughly and communicating clearly with the customer and team
• Balance competing priorities and deliverables efficiently and effectively
• Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources
• Maintain positive, professional relationship with both customers and teammates
• Ability to learn both independently and through carious training methods.
• Very limited travel may be required
• Other duties as assigned.

Requirements

What you Will Need to Succeed

One to two years’ experience in customer service and / or technical support

Excellent verbal and written communication skills and the ability to work effectively with customers on technical and business issues

Basic understanding of SQL query writing

Computer skills using Windows operating systems

Familiar with hardware, software, and network environments

Naturally curious problem-solver with tenacious follow through

Associate degree or advanced training in Business, Computer Science, or related field preferred

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

J-18808-Ljbffr